Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

In version 92, can't restore session and all my bookmarks are gone.

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 9 views
  • Last reply by carlos.nava

Since I updated to version 92 on sep/10/2021, can't restore session and all my bookmarks are gone, in windows 10 64 bits.

I'm going to roll back to version 91.0.2.

Just till this is fixed.

Since I updated to version 92 on sep/10/2021, can't restore session and all my bookmarks are gone, in windows 10 64 bits. I'm going to roll back to version 91.0.2. Just till this is fixed.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Did rolling back fix the issue?

carlos.nava said

. . . can't restore session

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html


Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.

Read this answer in context 👍 0

All Replies (3)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Did rolling back fix the issue?

carlos.nava said

. . . can't restore session

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html


Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.

carlos.nava said

. . . and all my bookmarks are gone

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Hi FredMcD,

I backed the sessionstore files and my bookmarks were up and running! I encounter that the sessionstore.jsonlz4 is of over 57 Mbs, as I like to have tons of sessions to restore in various old tabs...

Thaks for you help.