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Firefox keeps crashing at start up.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by FredMcD


The electric cut out while my Firefox browser was open. Now I get a crash every time I try to open Firefox. I can't send a crash report and windows will not fix the problem. How do I fix this? I need Firefox to work as it has all my passwords and bookmarks saved. Why can't I simply move over to the developer edition? I did try but the morons at Morzilla didn't add any options for moving bookmarks and passwords from Firefox to the developer edition. Thanks a lot Morzilla, you really fucked up my day.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:
 Application Timestamp:	60afee4d
 Fault Module Name:	firefox.exe
 Fault Module Version:
 Fault Module Timestamp:	60afee4d
 Exception Code:	c0000005
 Exception Offset:	00002c6d
 OS Version:	6.1.7601.
 Locale ID:	2057
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

All Replies (2)

jayw1988 said

The electric cut out while my Firefox browser was open . . .

Losing power can cause corruption of the hard drive, damaging files.

First: Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: Win XP:

Wiki - Windows 10 System File Check

Second: Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions

Install Older Version Of Firefox {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia


Go to your local department/electronics store and look around for a UPS (Uninterruptible Power Supply) that is useful for you. The lowest price is $50 +. There are also units on the market that plug into the computer. So if the battery gets low, it will shut down the computer to protect it.

Note: Sudden power loss can damage or destroy a hard drive's data.


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