Firefox crashes when I open Netflix or Amazon Prime Video க்கான சமீபத்திய பதில்கள்https://support.mozilla.org/ta/questions/13393722021-06-07T14:46:23-07:00Sorry we could not offer better. Good luck.
2021-06-07T14:46:23-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1339372#answer-1419417<p>Sorry we could not offer better. Good luck.
</p>Thank you very much for your reply. Interestingly, there are no crash reports from 2021, or 2020. Th2021-06-07T11:37:03-07:00do.not.email.mehttps://support.mozilla.org/ta/questions/1339372#answer-1419393<p>Thank you very much for your reply. Interestingly, there are no crash reports from 2021, or 2020. There was one crash report in 2019 and the rest are from 2018 and below. What appears to be happening is that when I load Netflix or Prime Video, (or even YouTube I forgot to mention), it's the system that crashes not specifically the browser. The browser attempts to load the site -- which takes up more resources than my dying computer can handle -- and shuts off. It's not really a browser issue so much as a hardware issue.
</p><p>This computer is 13+ years old and certain components are starting to fail. I think it's just time I buy a new PC, sadly. I'm just broke so I'm not sure how I'm going to do that.
</p><p>Thanks again for your help.
</p>Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. C2021-06-06T11:05:52-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1339372#answer-1418920<p><a href="https://support&#46;mozilla&#46;org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Diagnose Firefox issues using Troubleshoot(Safe) Mode</a> {web link}
</p><p>A small dialog should appear&#46; Click
<strong>Start In Troubleshoot(Safe) Mode</strong> (not Refresh)&#46;
Is the problem still there?
</p>
<hr>
<p>Start your <strong>Computer</strong> in safe mode with network support&#46;
Then start Firefox&#46;
Try <strong>Secure</strong> websites&#46; Is the problem still there?
</p><p>http://encyclopedia2&#46;thefreedictionary&#46;com/Linux+Safe+Mode
Starting Any Computer In Safe Mode;
Free Online Encyclopedia
</p><p><br>
If the problem goes away with the computer in Safe Mode,
the problem is with one of the other programs on the system&#46;
</p><p>As a test, disable your protection programs&#46;
</p>First, let's see if Firefox recorded anything.
In the address bar, type about:crashes<enter>&2021-06-06T11:04:17-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1339372#answer-1418919<p>First, let's see if Firefox recorded anything.
</p><p><br>
In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;&#46;
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them&#46;
</p><p><strong>The crash report is several pages of data&#46; We </strong>
<strong>need the report numbers to see the whole report&#46; </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and copy them&#46;
Now go to the reply box and paste them in&#46;
</p><p>Please, <strong>Do not post a screenshot&nbsp;! ! </strong>
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-11-17-07-48-17-89e968.png" alt="aboutcrashesFx57" width="500">
</dt></dl>
<p>For more help on crash reports, see;
https://support&#46;mozilla&#46;org/en-US/kb/firefox-crashes-asking-support
+++++++++++++++++++++++++++
If you can't get Firefox to open, you will have to do this the hard way&#46;
https://support&#46;mozilla&#46;org/en-US/kb/mozillacrashreporter
</p><p>Open the file browser / explorer on your computer&#46;
<strong>Note: </strong> You may have to enable <strong>Show Hidden </strong>
<strong>Folders / Files&#46; </strong> Enter this in the address bar;
</p><p> <strong>Windows: </strong> %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
<strong>Win 7/Vista: </strong> C:\Users\<strong>&lt;username&gt;</strong>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
<strong>Win XP/2000: </strong> C:\Documents and Settings\<strong>&lt;username&gt;</strong>\Application Data\Mozilla\Firefox\Crash Reports\submitted
<strong>Win 10: </strong> Press &lt;Windows&gt; + R on the keyboard&#46; A Run dialog will open&#46;
In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted &lt;Enter&gt;
</p><p><br>
<strong>Mac OS: </strong> /Users/<strong>&lt;username&gt;</strong>/Library/Application Support/Firefox/Crash Reports/submitted
<strong>Linux: </strong> /home/<strong>&lt;username&gt;</strong>/&#46;mozilla/firefox/Crash Reports/submitted
</p><p>Copy the <strong>most Recent 5-7 File Names</strong> in the folder&#46;
Press the <strong>Reply</strong> button&#46; Now go to the reply box and <strong>paste</strong> them in&#46;
</p>