Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i lost everything!!!!

  • 8 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 34 views
  • Last reply by nealevanparker

first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! i did spend over an hour and got my bookmarks back but all my passwords are gone! i didn't know you had to keep your official account up to date so that's no help and the online tutorials are hopeless! please anyone? i have to get back to work. my phone is xxx xxx-xxxx. i'm desperate!!!

(phone number removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

cor-el மூலமாக திருத்தப்பட்டது

All Replies (8)

Helpful?

Helpful?

i had one profile with all my passwords. i have spent several hours doing things similar to what you have suggested. it seems the new firsfox usies a different system? vocabulary? things in different places? i tried using the "old profile" created when i accidentally deleted firefox and thunderbird. some were not copied to tehe old profiles. i am really going bananas over this. i have business to conduct. it should not be that hard! any other suggestions? passwors and email addresses and email folders with all my work related materials. i pulled down wat might be the right files backed up last night from carbonite but still don't know what to do...

Helpful?

okay maybe i now see how to upload a csv file.... but there are no csv files on the old folder or anywhere on my computer?

Helpful?

Can you switch to the proper profile using about:profiles ?

Helpful?

it took took 6 hours with blind luck i got thunderbird back. still no luck with firefox. passwords are the issue. i did one little trick i came up with and got about half back. i downloaded a new browser and imported all the settings from firefox... then i imported those settings from the new browser into firefox!

Helpful?

Is your problem fixed then?

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

Helpful?

fred, i wouldn't exactly say solved... better but i could not recreate what i did in thunderbird and i still want all my passwords back in firefox... thanks for your guidance... neal

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.