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Facebook tab causes a lot of memory-related errors on Firefox 80

  • 11 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 205 views
  • Last reply by FredMcD

I use Firefox on a daily basis. It's open 24/7 on my PC and has 7 pinned tabs because I use them all almost everyday - they are mostly e-mail. It's set to auto-update and I think it recently updated to version 80. Ever since Facebook announced the removal of Facebook Classic and rolled out a Messenger update yesterday, I have been getting weird memory-related issues. Since I don't use Firefox exclusively, I just minimize it but it's always running. When I maximize it back to use it, the Facebook pinned tab does something crazy and all my other software start complaining that Windows ran out of memory and sometimes even crashing them though Firefox doesn't and the Facebook page looks garbled like its CSS gets corrupted. I am using the new Facebook - the one that looks like an app - in Dark Mode. The issue only happens when I use Facebook. The issue started happening yesterday.

Important note: this only started happening yesterday. The only thing that changed was the update to Firefox 80 and the roll out of the new Facebook Messenger update. This PC is rarely shut down. Also, when I am using the network (like downloading games from Steam or Epic Games or GOG Galaxy), the issue worsens and Explorer crashes and closes everything in my notification area.

Current workaround: I closed the Facebook pinned tab and everything seems to be working fine.

Specs: Firefox version 80 (no plugins) Windows 10 version 2004 Core-i7 4790K, 32Gb RAM, SSD + 19 Terabytes total HDD NVidia RTX 2070 Super with latest Game Ready drivers

தீர்வு தேர்ந்தெடுக்கப்பட்டது

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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All Replies (11)

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

I read the crash reports. Didn't know where to find them before you replied. Apparently, the issue is graphics-related. Maybe Facebook is using something new. I will prevent Firefox from using Hardware Graphics Acceleration. This should fix it.

Thank you!

Helpful?

Please keep us posted.

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I observed the performance of my machine with graphics acceleration on and off. When it's on, the crashes occur in about an hour or two. If it's off, it still crashes but takes about 3 days. I took Facebook off my Firefox for the moment and I'm just using my phone to do Facebook stuff. So far, no crashes without Facebook.

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I have the same issue. I rarely ever had RAM issues with the classic Facebook for desktop but since the redesign it's killing my system after the tab has been open for as little as a couple of hours.

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It's difficult to work without Facebook on my desktop so I moved it to Microsoft Edge. There are no issues. I keep all my other tabs on Firefox. I have no choice because all my saved info are in Firefox and it speeds up my productivity that way. There are two browsers open at all times on my PC now but it's all good; Edge seems to work perfectly with the redesigned Facebook without any issues. But I do hope Mozilla can figure out what the problem is so I can move Facebook back into Firefox.

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A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


I called for more help.

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Wimle said

It's difficult to work without Facebook on my desktop so I moved it to Microsoft Edge. There are no issues. I keep all my other tabs on Firefox. I have no choice because all my saved info are in Firefox and it speeds up my productivity that way. There are two browsers open at all times on my PC now but it's all good; Edge seems to work perfectly with the redesigned Facebook without any issues. But I do hope Mozilla can figure out what the problem is so I can move Facebook back into Firefox.

I moved Facebook to Chrome and it uses between 400 and 500mb of RAM. It was using 2GB with Firefox. I've also noticed that Gmail tabs in Firefox are using a lot more RAM than with the older version of Firefox, so the problem is definitely a Firefox one

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FredMcD said

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the Undo link to its right.

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https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.

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