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Specific website crashes PC when using Firefox but not Chrome

  • 4 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 14 views
  • Last reply by FredMcD

Windows 7 Pro 64bit Athlon Phonom II X555 12GB DDR2 Asus M4A88T-V EVO/USB3 motherboard with integrated graphics Firefox 79.0 64bit (updated from a previous version but I did not make note of the previous version number)

Whenever I go to the login page at this site: https://community.ui.com/ using Firefox, my computer blue screens. Sometimes I will see the demo animation in on the right get all garbled and if I close FF quickly, no blue screen. Other times my whole screen just goes blank before I have a chance to do anything and then the blue screen. This does not happen with Chrome or Edge. These are 100% repeatable. ALWAYS with Firefox, NEVER with Chrome or Edge. Blue screen logs show errors related to atikmpag.sys (my graphics driver) and dxgkrnl.sys (DirectX). I checked for a graphics driver update; there was none. So I uninstalled and reinstalled using a fresh download from the motherboard manufacturer's website (using embedded graphics, no discreet GPU in this system). Did not solve the issue. I don't recall what version of Firefox I was using, but I updated to 79.0 and also tried ESR. No change. Ran Mozilla's recommended refresh procedure which removes extensions and resets settings. No change. Booted Windows into Safe Mode and the problem does NOT occur. When I booted back into normal mode, I uninstalled the graphics driver again and tried with default settings -- problem doesn't happen!

While this appears to be an issue with the graphics driver, it only happens in FF, so there seems to be an issue with the two interacting. The latest Firefox crash report listed in about:crashes is from November 2019, long before this issue was discovered. I assume that because the whole computer is crashing with a BSOD, FF doesn't register the crash.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Loads okay for me.

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Read this answer in context 👍 1

All Replies (4)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Loads okay for me.

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

Helpful?

Nice! Problem did not happen in Safe Mode or after disabling hardware acceleration and then relaunching FF.

(I first tried forgetting the specific site so I didn't lose all of my logins and settings for all sites, and that did not solve the problem.)

Thank you!

Helpful?

Glad to help. Safe Surfing.

Helpful?

கேள்வி எழுப்பு

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