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Lost all bookmarks after Firefox/Windows update!

  • 11 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 114 views
  • Last reply by FredMcD

Hello Community

Do hope someone can help?

Have tried all suggestions in Support area on topic: Lost/Recover Bookmarks. Also spoke to Windows Support and was told to call Mozilla Firefox Technical Support. I've been unable to find a number.

I had a Windows update around the same time as a Firefox update, May/June, only realised all saved bookmarks prior to June 2020 have disappeared. This has never happened before.

Urgently need to find out if there's a method of retrievel or have it confirmed that all of these very important bookmarks are permanently lost.

Thank you in advance

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks FredMcD for links. I couldn't find a folder called Old Firefox, however I've been able to resolve my issue. Found all of the bookmarks with a file extension: .json. All restored. Also, thank you for the prompt reply as the support request was urgent. Much appreciated. Have a great day mate!

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All Replies (11)

Col said

Also spoke to Windows Support and was told to call Mozilla Firefox Technical Support.

If you see a message about a phone number support, do not use it. It is FAKE !
This is the official support forum and we do not supply support by phone.

Helpful?

Helpful?

Helpful?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks FredMcD for links. I couldn't find a folder called Old Firefox, however I've been able to resolve my issue. Found all of the bookmarks with a file extension: .json. All restored. Also, thank you for the prompt reply as the support request was urgent. Much appreciated. Have a great day mate!

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Glad to help. Safe Surfing.

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This is absolute CRAP! I also lost all my bookmarks that took me YEARS to compile.......... All my personal stuff and banking info is GONE! Why do an update if all it does is cause heartache for your customers? Makes no sense to me! NONE!

I do have a new folder on my desktop that says "Old Firefox Data", but don't know what to do with it.

The only file in there is from Nov 15 2017. When I open that up, I see many more file folders....... No idea how to get my bookmarks back!!!

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This is shit

All my bookmarks gone with the latest update.

WHY WHY WHY

Desktop Old Firefox Data is from 2017 - Way out of date

Not happy

It allows to import bookmarks from all the other browsers but not the previous version of firefox - how stupid

All my business links and logons gone.

Will be changing to something else

Feel like I should charge them the 2-3 hours its going to take to get all the bookmarks back

peterc4 மூலமாக திருத்தப்பட்டது

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Ended up finding the backup under

C:\Users\%username%\AppData\Roaming\Mozilla\Firefox\Profiles

there were 2 folders one with the latest date ( pbrr79ry.default-release ) I assume is current the Second ( vho0uvd.default-1488068127228 ) has a folder ( bookmarkbackups ) with a current backup

Pete

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Ended up finding the backup

Mine was in this directory

C:\Users\%username%\AppData\Roaming\Mozilla\Firefox\Profiles\pbrr79ry.default-release\bookmarkbackups

The profiles directory had 2 folders. One I assume is the current profile info and has latest date The second is the above folder that had backups that were up to date before the update

Pete

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

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