Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media on WSHH

  • 8 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 7920 views
  • Last reply by mcveight14

When I try to watch a video on WSHH, I get this error VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media. I have DuckDuckGo Privacy Essencials installed, and I also have uBlock Origin installed. I disable both extensions but I still see the same error. I'm on Ubuntu 20.04 LTS, and my Firefox version is 77.0.1 (64-bit) canonical - 1.0

I attach the console log.

Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Make sure you have the latest FFmpeg and libavcodec packages installed.

Read this answer in context 👍 2

All Replies (8)

Please ignore helpfox102's post and don't call that number   -   it's a scam !

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

I try all the options and I'm still having the same problem. I have this working on my android phone on Chrome, and I had this working on Microsoft Edge as well.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Make sure you have the latest FFmpeg and libavcodec packages installed.

FFmpeg was the problem, I didn't have FFmpeg installed on my Linux machine. Thanks cor-el.

ffmpeg was my problem as well. Thanks for your help.

Same, installing FFmpeg via the Software Manager, and restarting Firefox fixed the issue on my Linux Mint 20.

Same, I installing FFmpeg via https://software.opensuse.org/package/ffmpeg on my opensuse leap 15.2, restarting firefox and it's works