Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot acces my account on a website

  • 17 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 27 views
  • Last reply by jscher2000

a website () states "Academia.edu no longer supports Internet Explorer." please upgrade your brower. Yet this does not help: i can nolonger enter into of said website my account. What ever I try; the website repeats said message in a plain document front and face.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks for your resielance. I have tried different browsers, tried the academia link: answered with "Secure Connection Failed An error occurred during a connection to a.academia-assets.com. PR_END_OF_FILE_ERROR". Unplugged my router. On the security page of my PostOffice. broadband; I have academie edu website been exempted from their security. So far, all in vain. Just emailed your sugestion to Academia edu support team. Do you have another suggestion?

Read this answer in context 👍 0

All Replies (17)

Hello Bartholo77, I would be very glad to help you Today. The fix won't be to complicated as he seen problem is that you have to much cache to handle.

The solution if you were using Firefox and Internet Explorer is the same.

1. Hit Ctrl, Shift, Delete at the same time.(Ctrl+Shift+Delete)

2. If your on Firefox, you can select a time range of history to delete(I recommend everything as that will be the best for the problem you have. NOTE :It will delete all browsing history but No passwords or anything like that). Click OK when done. If your on IE (Internet Explorer), do step 1 and just click Delete


Done! Now it should work and if it doesn't, please tell me and Stay Safe!

Helpful?

Sorry I am not aware of firefox including Internet Explorer. Ctrl+Shift+Delete brings me to task Manager; and this does not show Internet Explorer; and so i canot get into IE Deleting or clearing browser history makes no difference. So what else an i do?

Helpful?

Alrighty, This should help

1. Close Internet Explorer.

2. Open a new Internet Explorer browser, then click Tools > Internet Options.

3. In the General tab, under Browsing History section, click Delete.

4. In the Delete Browsing History window, select the check boxes for Temporary Internet Files and website files and Cookies and website data. If you have saved any Pearson sites as Favorites, clear the check box for Preserve Favorites website data.

5. Click Delete and your done!!

Helpful?

Sorry I find no way to close Internet Explorer: I also do not know what you mean with that. is firefox the internet explorer? i saw somewhere in control panel internet exploroer and it did not offer me the option to close it. Meanwhile after your previous suggestion Alt control Delete I can no longer see the navigation bar under my screen; and i do not know how to restore that.

Helpful?

Oh! I'm very sorry about my Misunderstanding. I thought you were using the Browser Internet Explorer(That was completely MY fault). For the simplest guide to clear cache, go here: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache. That is the official Firefox guide and I couldn't write as guide like that. I hope that helps and again, feel free to reply and express your feelings. Thank you and, Stay Safe!

Helpful?

Hi Bartholo77, it's strange for a website to accuse Firefox of being Internet Explorer.

When was the last time this page worked normally for you in Firefox?

Can you recall any changes on your system since that time, including updates to Firefox, updates to Windows 10, or updates to your security software or other browsing filters?

Do you want to share the URL of the problem page so forum volunteers can see whether they experience the same problem?

Bartholo77 said

Meanwhile after your previous suggestion Alt control Delete I can no longer see the navigation bar under my screen; and i do not know how to restore that.

Ctrl+Alt+Delete normally calls up a system screen with various option on it. Once you dismiss that screen (for example, by pressing Esc), things should look normal again. If Firefox is covering the Windows Taskbar, perhaps it is in full screen view? The F11 key will switch between regular and full screen views.

Helpful?

It occured some weeks ago. when that occured i asked the website provider academia for help. yet so far in vain https://www.academia.edu/s/3a6958a4c8?source=link which iappearch in a usal document format and cannot upload During siad period i did try to upgrade firefox; no solution. in beween no other changes. F11 or CRTR Alt Del makes no difference Bart

Helpful?

I am very sorry and I do understand your struggle, I will try to research a little further so hopefully I can help out.

Helpful?

Menawhile i downloaded java script; yet this made no diference: Idem with Microsoft Edge. Anyother suggestions? Thanks bart

Helpful?

Hi Bartholo77, Firefox includes a built-in JavaScript interpreter and compiler. There is no need for a JavaScript add-on. What did you download and install, exactly?

Thank you for the screenshot. It seems the problem is that style sheets needed to lay out the page properly are not loading. For example, this is one of the style sheets used in the page, which loads from a different server:

https://a.academia-assets.com/assets/libraries-730d0291db5282bd3bee465ecb4ced6a7fbd02a88e847b91794ef0ca78495d17.css

If you click that link, you normally should get a wall of text starting with

/*! normalize.css v3.0.1 | MIT License | git.io/normalize */html{font-family:

Do you get text or an error message of some kind?

If multiple different browsers do not work with a particular site, the issue could be:

  • there is a problem with the site
  • there is a problem with your router (the box provided by your service provider that connects you to the internet) -- from time to time, you might want to unplug it for several seconds to reset it
  • the connection from both browsers runs through a filter, which could be security software, parental control software, or another program
  • some other external factor

Helpful?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks for your resielance. I have tried different browsers, tried the academia link: answered with "Secure Connection Failed An error occurred during a connection to a.academia-assets.com. PR_END_OF_FILE_ERROR". Unplugged my router. On the security page of my PostOffice. broadband; I have academie edu website been exempted from their security. So far, all in vain. Just emailed your sugestion to Academia edu support team. Do you have another suggestion?

Helpful?

Bartholo77 said

Thanks for your resielance. I have tried different browsers, tried the academia link: answered with "Secure Connection Failed An error occurred during a connection to a.academia-assets.com. PR_END_OF_FILE_ERROR". Unplugged my router. On the security page of my PostOffice. broadband; I have academie edu website been exempted from their security.

Can you add the additional server to the exceptions and see whether that works:

a.academia-assets.com

Helpful?

Thanks for suggestion: tried it, yet in vain.

Helpful?

Tried again; Vola; it's all about persitance. thanks again

Helpful?

I wonder why an exception is needed for that site. ???

Helpful?

In the article is the word "covid-19". And when it seems not to follow the WHO (big brother) rules it gets blocked.

Helpful?

Blocked by your internet service provider?

Here in California our local County health department makes the rules. So many rules.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.