the location of the: address bar, the navigation bar, and why does firefox keep changing the name? க்கான சமீபத்திய பதில்கள்https://support.mozilla.org/ta/questions/12837922020-04-11T10:02:34-07:00If you use Adblock Plus then you can consider uBlock Origin as a replacement to see if that works be2020-04-11T10:02:34-07:00cor-elhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304890<p>If you use Adblock Plus then you can consider uBlock Origin as a replacement to see if that works better (lower memory footprint).
</p>
<ul><li><a href="https://addons.mozilla.org/firefox/addon/ublock-origin/" rel="nofollow">https://addons.mozilla.org/firefox/addon/ublock-origin/</a>
</li></ul>cor-el I have found and used the task manager, here is a screen shot. Hardware acceleration sounds l2020-04-11T09:55:09-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304887<p>cor-el I have found and used the task manager, here is a screen shot. Hardware acceleration sounds like a place to look, I'll try it. I am aware that add-ons slow a browser, I only use adblock, there are no other add-ons. My post from yesterday(10:47am) states that I put it in safe mode and saw no change in data usage. Is there another ad blocker that is preferable to AdBlock plus? I will be researching hardware acceleration, and will return in an hour.
</p>Andrew, the black field is firefox, using a black field from duck duck go. I did not reinstall firef2020-04-11T09:39:02-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304884<p>Andrew, the black field is firefox, using a black field from duck duck go. I did not reinstall firefox, I refreshed firefox. The "old firefox data" is still in the unopened folder(from the refresh). I was able to open the file, though after the exit I was looking at the desktop. The trouble here is, I get instructions that ASSUME I know all about this browser, and know all the names of all the parts, unfortunately the data isn't available via the help section of firefox or the names are constantly changing. Thank you so much for telling me afterwords not to close the file, I was eventually able to delete the contents of the file, and in this screen shot you can see it has had no effect. I see that cor-el has sent several answers, let me attempt to follow her instructions. If you still need more data Andrew, continue to pose questions.
</p>The Windows Task Manager only shows that there are various Firefox processes are running and not wha2020-04-11T08:24:48-07:00cor-elhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304846<p>The Windows Task Manager only shows that there are various Firefox processes are running and not what these processes are about.
The about:performance and about:memory pages should give more detail.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox" rel="nofollow">https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox</a>
</li></ul>
<p>Note that Adblock Plus also has been reported to have a considerable memory footprint.
</p><p>Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -&gt; Add-ons -&gt; Extensions) or if <u>hardware acceleration</u> is causing the problem.
</p>
<ul><li>switch to the DEFAULT theme: "3-bar" menu button or Tools -&gt; Add-ons -&gt; Themes
</li><li>do NOT click the "Refresh Firefox" button on the Safe Mode start window
</li></ul>
<ul><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode</a>
</li><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems</a>
</li></ul>I am unable to see DuckDuckGo in the image you posted in the forum. All I see is a blank tab with th2020-04-11T08:21:08-07:00feer56https://support.mozilla.org/ta/questions/1283792?page=2#answer-1304842<p>I am unable to see DuckDuckGo in the image you posted in the forum. All I see is a blank tab with the Windows Task Manager.
</p><p>The anti-virus software you have installed can elevate Firefox's memory usage as it works in the background monitoring activity occurring in Firefox. It can also add to Firefox's workload.
</p><p>When you reinstalled Firefox, where did you download it from? Please make sure you are installing the 32-bit version of Firefox. You can get it from here: <a href="https://www.mozilla.org/en-US/firefox/all/#product-desktop-release" rel="nofollow">https://www.mozilla.org/en-US/firefox/all/#product-desktop-release</a>. Make sure you select <strong>Windows 32-bit</strong> before selecting <strong>Download Now</strong>
</p><p>Are you able to get to the Troubleshooting Information page? After you land on the <strong>Troubleshooting Information</strong> page, look for <strong>Profile Folder</strong>, and click on <strong>Open Folder</strong> next to it. I'm attaching a screenshot.
</p><p>Once you click on <strong>Open Folder</strong>, a window outside of Firefox should open. It should be a list of files and folders. Do NOT close that window. After the folder containing the files open, close Firefox. You would then locate a file called content-prefs.sqlite and delete it. Afterward, reopen Firefox.
</p><p>Please also view the resources posted by cor-el.
</p>Here are some screenshots of memory usage.
2020-04-11T08:12:39-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304837<p>Here are some screenshots of memory usage.
</p>Websites open? Um this browser will take off to over a gig of RAM, sitting on duck duck go's home pa2020-04-11T07:58:49-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304835<p>Websites open? Um this browser will take off to over a gig of RAM, sitting on duck duck go's home page. 5 gigs of RAM. I don't know what you're asking for specifications of device, win 7 32 bit, the 120 gig solid state hard drive has 28.7 gigs in use. Avast, and Malware hunter. Win 7 32 bit.
</p>You can check the Firefox Task Manager (about:performance) and about:memory pages for the memory usa2020-04-11T07:53:39-07:00cor-elhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304831<p>You can check the Firefox Task Manager (about:performance) and about:memory pages for the memory usage.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox" rel="nofollow">https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox</a>
</li><li><a href="https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources</a>
</li></ul>Andrew, answer to the first question, on the homepage of duck duck go, didn't you see the picture se2020-04-11T07:47:33-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304827<p>Andrew, answer to the first question, on the homepage of duck duck go, didn't you see the picture sent? It shows the browser open to the home page, and using about 800 megs just to idle. The second question 5 gigs. The third question,beyond 120 gig solid state drive, I don't know what else you're asking for. The fourth question, Avast and Malware hunter(both used to scan before and after firefox refresh). The fifth question win 7 32 bit. As for deleting corrupt content, according to your post I'm to open profile folder, which I have done, then just hit exit? That doesn't work, I'm just looking at the desktop.................. furthermore, I'm just supposed to KNOW, where the profile folder is located, it's not on the drop down, and the help section doesn't allow me an answer to "profile page location".
</p>I don't know about the memory issue (with 137 tabs on 8 windows, my 64-bit v74.0.1 is using 740MB ac2020-04-11T06:36:28-07:00hmarx2014https://support.mozilla.org/ta/questions/1283792?page=2#answer-1304810<p>I don't know about the memory issue (with 137 tabs on 8 windows, my 64-bit v74.0.1 is using 740MB according to Task Manager); but perhaps by "LOCATION" the poster means "Where does a person find the place where you turn on/off the display of the various menus?".
</p><p>Try to right-click on, say, a blank area to the right of a tab, or on any of the extension icons if visible. At any rate, at some point you will see a context menu that includes "Menu Bar" and "Bookmarks Bar".
</p><p>In particular, choosing "Menu Bar" from that context menu will toggle on/off the display of the traditional "File | Edit | View | History | Bookmarks | Tools | Help" drop-down menus (especially "View") which might restore the display and control over Firefox features you are seeking.
</p>Henry said
I have already run safe mode, no change in data usage, the only add-on is Ad-block, and2020-04-11T06:18:20-07:00feer56https://support.mozilla.org/ta/questions/1283792?page=2#answer-1304804<p><em>Henry <a href="#answer-1304388" rel="nofollow">said</a></em>
</p>
<blockquote>
I have already run safe mode, no change in data usage, the only add-on is Ad-block, and it was refreshed yesterday. As well as the minimize memory usage tool, I'm left with a browser that from time to time just takes off to over a gig and beyond with 4 tabs open. I don't think this was the intended product.
</blockquote>
<p>Could you please provide the following details:
</p>
<ul><li> What websites do you have open when memory usage is beyond 1 GB?
</li><li> How much RAM do you have on your computer?
</li><li> Could you the provide specifications of your device?
</li><li> Do you currently have anti-virus and/or anti-malware software installed? If so, please provide its name(s).
</li><li> Please confirm your operating system.
</li></ul>
<hr>
<p>Have you tried deleting content-prefs.sqlite?
</p><p><strong>Delete corrupt content-prefs.sqlite file</strong>
Firefox stores your data in various files in your profile folder. The file used for saving individual website settings might be corrupt. If you delete that file, your zoom level settings will be reset, but it should decrease CPU usage.
</p>
<ol><li> Click the menu button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-10-22-15-37-15-18c775.png" alt="Fx57Menu" title="">, click Help <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2018-04-30-13-36-30-8d298a.png" alt="Fx57Help" title=""> and select <strong>Troubleshooting Information</strong>. The Troubleshooting Information tab will open. <br> <br>
<dl><dt> Under the <strong>Application Basics</strong> section next to <strong>Profile Folder</strong>, click Open Folder. Your profile folder will open. <br> <br>
</dt></dl>
</li><li> Click the Firefox menu <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-10-22-15-37-15-18c775.png" alt="Fx57Menu" title=""> and select Exit.
</li><li> In your profile folder, delete the file <em>content-prefs.sqlite</em>. It will be recreated next time you open Firefox.
</li></ol>
<hr>
<p>If you suspect malware may be an issue and could be causing high memory usage, you can try the following software:
</p>
<ul><li> <a href="https://www.microsoft.com/en-us/wdsi/products/scanner" rel="nofollow">Microsoft Safety Scanner</a>
</li><li> <a href="http://www.malwarebytes.org/products/malwarebytes_free/" rel="nofollow">MalwareBytes' Anti-Malware</a>
</li><li> <a href="http://support.kaspersky.com/viruses/disinfection/5350" rel="nofollow">Anti-Rootkit Utility - TDSSKiller</a> (for more info, see this <a href="https://www.bleepingcomputer.com/download/tdsskiller/" rel="nofollow">alternate TDSSKiller download page</a>)
</li><li> <a href="https://www.malwarebytes.com/adwcleaner/" rel="nofollow">AdwCleaner</a> (for more info, see this <a href="http://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">alternate AdwCleaner download page</a>)
</li><li> <a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow">Hitman Pro</a>
</li><li> <a href="http://www.eset.com/us/online-scanner/" rel="nofollow">ESET Online Scanner</a>
</li></ul>
<p>Further information can be found in the <a href="/en-US/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">Troubleshoot Firefox issues caused by malware</a> article.
</p>Ed, why are you intentionally harassing me? I still wait for anything like help with a shiny new bro2020-04-10T13:55:04-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304593<p>Ed, why are you intentionally harassing me? I still wait for anything like help with a shiny new browser that idles at 800 megs, after minimize memory usage tool, and fire fox refresh, and I didn't allow any of the old firefox data to be re-added. Scans with both Malware hunter, and avast found nothing. I have covered everything I can think of and the browser still idles with 5 tabs open at something around 760 to 790 megs on the duck duck go home page. I'm still waiting for help with this browser.
</p>Henry said
I see that the entire community has vanished after jscher2000 got caught lying. Mozilla2020-04-10T11:55:53-07:00the-edmeisterhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304571<p><em>Henry <a href="#answer-1304376" rel="nofollow">said</a></em>
</p>
<blockquote>
<em><strong>I see that the entire community has vanished after jscher2000 got caught lying.</strong></em> Mozilla firefox, the browser that idles at 800 megs on the homepage of duck duck go. Take a look America, here is the non-existent customer service/help of Mozilla firefox. These folks seem to be stuck on an ego trip, as opposed to helping ANYONE. The GENIUS that answered, couldn't be bothered to even READ my post, the proof? he sent a message that HE DIDN'T KNOW what I was asking for, either he is a pathological liar or he NEVER READ THE ORIGINAL POST. This is what passes for help, at mozilla firefox, SILENCE. I await any answer for this browser idling at 800megs(with memory usage minimized, and a refreshed browser yesterday).
</blockquote>
<p>Easier to avoid threads <em>(the online form of social distancing)</em> like this where the OP <em><strong>screams</strong></em> in all caps, is very rude, and in general acts like a jerk.
</p>I have already run safe mode, no change in data usage, the only add-on is Ad-block, and it was refre2020-04-10T03:46:00-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792?page=2#answer-1304388<p>I have already run safe mode, no change in data usage, the only add-on is Ad-block, and it was refreshed yesterday. As well as the minimize memory usage tool, I'm left with a browser that from time to time just takes off to over a gig and beyond with 4 tabs open. I don't think this was the intended product.
</p>James and I have very different communication styles. In my opinion, I answered his question very di2020-04-10T03:38:44-07:00jscher2000https://support.mozilla.org/ta/questions/1283792?page=2#answer-1304383<p>James and I have very different communication styles. In my opinion, I answered his question very directly:
</p><p><em>Henry <a href="#question-1283792" rel="nofollow">said</a></em>
</p>
<blockquote>
I am not ALLOWED to ever find the location of the firefox address or navigation bar. The "people" of firefox use these two names all over this site, and not once will anyone tell me the location, or how they may be accessed.</blockquote>
<p><em>jscher2000 <a href="#answer-1303470" rel="nofollow">said</a></em>
</p>
<blockquote>
Hi James/Henry, the "Navigation" toolbar is the main toolbar. The "Address bar" or "Location bar" or "URL bar" is the section of that bar which shows the current page address (or a generic message like "Search with Google or enter address").
</blockquote>
<p>Then two replies later he revealed that he was mistyping about:memory as two words.
</p><p><em>Henry <a href="#answer-1303945" rel="nofollow">said</a></em>
</p>
<blockquote>
When reading the instructions for stopping this monster I'm supposed to type "about memory" somewhere, yet no one can tell me where this goes, and the same for the instructions.
</blockquote>
<p>So in my next reply I explained how he could enter about: page addresses:
</p><p><em>jscher2000 <a href="#answer-1303952" rel="nofollow">said</a></em>
</p>
<blockquote>
Hi James, where you normally type web addresses, you can access internal pages using the about: syntax. Note that there's a colon, not a dot, and no spaces between the words in these page addresses:
<ul><li> about:memory
</li><li> about:config
</li><li> about:about
</li></ul>
</blockquote>
<p>It is evident from his further replies that using the tools on about:memory didn't solve his problem. The unusual memory use may be due to add-ons, hidden tabs, malware, etc., that persisted or were reintroduced after his Firefox Refresh.
</p><p>Perhaps the Safe Mode test -- if he tries it -- will help provide more information to eliminate potential causes and reach a solution. Good luck everyone.
</p>I see that the entire community has vanished after jscher2000 got caught lying. Mozilla firefox, the2020-04-10T03:19:41-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792#answer-1304376<p>I see that the entire community has vanished after jscher2000 got caught lying. Mozilla firefox, the browser that idles at 800 megs on the homepage of duck duck go. Take a look America, here is the non-existent customer service/help of Mozilla firefox. These folks seem to be stuck on an ego trip, as opposed to helping ANYONE. The GENIUS that answered, couldn't be bothered to even READ my post, the proof? he sent a message that HE DIDN'T KNOW what I was asking for, either he is a pathological liar or he NEVER READ THE ORIGINAL POST. This is what passes for help, at mozilla firefox, SILENCE. I await any answer for this browser idling at 800megs(with memory usage minimized, and a refreshed browser yesterday).
</p>Henry/ James Erb,
No information was withheld by jscher2000 at any time. The people who answer quest2020-04-10T02:55:01-07:00feer56https://support.mozilla.org/ta/questions/1283792#answer-1304357<p>Henry/ James Erb,
</p><p>No information was withheld by jscher2000 at any time. The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
</p><p>There are two issues posed in your post, one regarding naming and the other regarding accessing a specific page. The title of the post is also in regards to naming. jscher2000 was simply addressing your question regarding naming before moving forward as that is necessary for you to access about:memory.
</p><p>We will not tolerate attacks or abuse against other volunteers or contributors on this forum, nor will we be entertaining it. Please read our <a href="/en-US/kb/mozilla-support-rules-guidelines" rel="nofollow">Mozilla Support rules and guidelines</a>. Violation of our <a href="/en-US/kb/mozilla-support-rules-guidelines" rel="nofollow">Mozilla Support rules and guidelines</a> can lead to being banned from accessing this site.
</p><p>To move forward with your issue on high memory usage, we ask that you try Firefox Safe Mode.
</p><p><strong>Try Firefox Safe Mode</strong> to see if the problem goes away. <a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Firefox Safe Mode</a> is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
</p><p><strong>If Firefox is open,</strong> you can restart in Firefox Safe Mode from the Help menu:
</p>
<ul><li> Click the menu button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-10-22-15-37-15-18c775.png" alt="Fx57Menu" title="">, click Help <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2018-04-30-13-36-30-8d298a.png" alt="Fx57Help" title=""> and select <em>Restart with Add-ons Disabled</em>.
</li></ul>
<p><strong>If Firefox is not running,</strong> you can start Firefox in Safe Mode as follows:
</p>
<ul><li> On Windows: Hold the <strong>Shift</strong> key when you open the Firefox desktop or Start menu shortcut.
</li><li> On Mac: Hold the <strong>option</strong> key while starting Firefox.
</li><li> On Linux: Quit Firefox, go to your Terminal and run <em>firefox -safe-mode</em> <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
</li></ul>
<p>When the Firefox Safe Mode window appears, select "Start in Safe Mode".
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2020-01-22-04-20-22-f4cb3b.png" alt="Fx68SafeMode" title="">
</dt></dl>
<p><em><strong>If the issue is not present in Firefox Safe Mode</strong></em>, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the <a href="/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems</a> article to find the cause.
</p><p><em>To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.</em>
</p><p>If you want to leave feedback for Firefox developers, you can go to the Firefox <em>Help</em> menu and select <em>Submit Feedback...</em> or use <a href="https://qsurvey.mozilla.com/s3/FirefoxInput/" rel="nofollow">this link</a>. Your feedback gets collected by a team of people who read it and gather data about the most common issues.
</p>edmeister-the, gee whiz, so according to you, I'm the reason jscher2000, can NEVER SUPPLY CORRECT AN2020-04-10T01:45:22-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792#answer-1304320<p>edmeister-the, gee whiz, so according to you, I'm the reason jscher2000, can NEVER SUPPLY CORRECT ANSWERS? The professional with "many years" of experience doesn't know that the minimize memory usage tool(that I mentioned in the OP) and the reference to high memory use, would only lead to one place? Something is wrong here, either he is a professional with many years experience, or he sits on these boards, and intentionally stops anyone from ever getting help. In the meantime there is the completely updated browser that uses over 800 megs to idle on the duck duck go homepage(see above picture).
</p>jscher2000 is not a Moderator, he is a very prolific volunteer support contributor who has been doin2020-04-09T23:00:21-07:00the-edmeisterhttps://support.mozilla.org/ta/questions/1283792#answer-1304270<p><strong>jscher2000</strong> is not a Moderator, he is a very prolific volunteer support contributor who has been doing Firefox support in at least 3 different support fora <em>(that I am aware of)</em> for many years and deserves better treatment than you have given him in this thread. He doesn't withhold information as you have charged. Many times the quality of an answer is only as good as the question that was asked.
</p>jscher2000, as usual you have an EXCUSE, for everything, yet you couldn't be bothered to allow me th2020-04-09T11:24:35-07:00Jimerbhttps://support.mozilla.org/ta/questions/1283792#answer-1304121<p>jscher2000, as usual you have an EXCUSE, for everything, yet you couldn't be bothered to allow me the data on the locations of the parts of the browser. Now I have provided a screen shot of the 800 mgs idling on the home page of duck duck go. Please stop responding on this thread jscher2000. I have found and used the minimize memory usage tool, I have found and used the firefox refresh tool. The browser has all updates and it still idles at 800mgs(see picture).
</p>