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I can't press the Sign in to Sync button in the desktop browser.

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  • Last reply by Roland Tanglao

The buttons that enable me to sign in are simply unresponsive. It is clickable, but nothing happens.

Attached screenshots

All Replies (4)

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Helpful?

We need to look at the sync logs.

Note: Do the following for each problem system/profile. And label each as to what system/profile.

Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text/word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

Helpful?

Hi hiimhakk

Perhaps following the instructions (summary: 1. Click the Firefox Account icon in the Firefox toolbar. 2. Click Sign in to Firefox) in this article will help:

https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

If not then Fred's advice of getting the sync logs will be helpful

..Roland

Helpful?

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