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why there no sync for firefox services?

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  • Last reply by jscher2000

when I exit my FF browser then I got logged out automatically and next time I have log in again. But the main FF account stays logged in. what's gone wrong?

All Replies (8)

Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out.


Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

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Please explain the problem in detail. What happens? What are the exact error message(s) ?

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how to sync firefox services like monitor in browser and stay signed in after reopening the browser next time? when I exit my FF browser then I am automatically logged out of these sevices but stays signed in on main FF account

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Profile data can be removed or not recorded in several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar,
    type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.

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Aneek said

how to sync firefox services like monitor in browser and stay signed in after reopening the browser next time? when I exit my FF browser then I am automatically logged out of these sevices but stays signed in on main FF account

If I understand what you are saying, the problem is on individual websites where you sign in with your Firefox Account. Once you sign in, everything is fine. After you exit Firefox and start it up again, you have to sign in again.

The two ingredients needed to stay logged in between sessions are:

(A) Website sets a persistent cookie (not just a session cookie) -- some sites require checking a box on the login form for this

(B) Persistent cookies survive the shutdown-restart cycle

How can this go wrong? Let me count some of the ways...

(Fred McD already mentioned some of these earlier, but in case you didn't find them...)

(1) If you are visiting the site in a private window

Cookies are not written to disk in private windows, so whether they are session cookies or have an expiration date after we're all gone, they will evaporate when the last private window is closed in your session.

The two ways a site could open in a private window are:

(a) Creating a private window in a regular session (for example, Command+Shift+p or right-click > Open Link in New Private Window)

(b) Setting Firefox to use automatic private browsing on the Preferences page --

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security, then scroll down to the History section. Either of these will invoke automatic private browsing:

  • Firefox will: Never remember history
  • Firefox will: Use custom settings for history + "Always use private browsing mode"

(2) If Firefox is set to store ONLY session cookies, and you have not made an exception for the site.

You can check for this on the Preferences page, Privacy & Security panel, Cookies section. Make sure you do NOT have a checkmark for "Delete cookies and site data when Firefox is closed". If you do, you need to create "Allow" exceptions for sites where you want Firefox to accept persistent cookies.

(3) If Firefox is set to Clear History When it Closes and that includes Cookies

Most people do not have this setting, but you can double-check here: On the Preferences page, Privacy & Security panel, History section: make sure you do NOT have a checkmark for "Clear history when Firefox closes". If you want to use that feature with some types of data, use the Settings button to the right of it to confirm that Cookies are not being cleared. (Also, do not clear Site Preferences if you have made exceptions.)

(4) If you use an add-on that modifies how cookies work

There are extensions to manage cookie lifetimes and removal, including some that expire cookies for inactive tabs. There also are extensions that isolate pages in a container, which creates a separate cookie jar for the pages in that container which are invisible to pages outside that container.

(5) If you logged out of the site

The cookie identifies you to the site, but if your session ended, the site isn't going to start a new one automatically. So if you logged out on the site -- highly recommended for sites that have sensitive data or accounts you can't afford to have taken over -- then the site might pre-fill your user name on the login page, but you will need to sign in again.

(6) If external utility or privacy software cleans browser cookies

If you use CCleaner, Advanced SystemCare or other third party programs that touch browser data, set them not to touch Firefox data.

(7) If your IP address is unstable

Some sites link your identification to your IP address and require a new login if that changes. To minimize the potential for changes, you can check your Firefox connection settings on the Preferences page.

In the search box at the top of the page, type proxy and Firefox should filter to the "Settings" button, which you can click.

The default of "Use system proxy settings" piggybacks on your system settings (for example, Windows/IE "LAN" setting). "Auto-detect" can lead to a flaky connection. You may want to try "No proxy".

Does any of that help?

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