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Can't get into my sync and don't know what to do

  • 1 பதிலளி
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  • Last reply by cor-el

Jessica
Jessica
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I have my device, know my password, won't accept my recovery keys (asks for 6 keys but was given in 4 key) and verify email never shows up in any folder. SO I'm stuck and have no idea where to go from here. I made this account just so that I can get help with my other account that I need and has all my information on

I have my device, know my password, won't accept my recovery keys (asks for 6 keys but was given in 4 key) and verify email never shows up in any folder. SO I'm stuck and have no idea where to go from here. I made this account just so that I can get help with my other account that I need and has all my information on

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Do you have enabled two-factor authentication (2FA) for this Sync account?

2FA requires to enter a 6-digit code or recovery codes you should have saved when you enabled 2FA. A 32-bit recovery key is meant to be used instead of a new password when you do a password reset because you lost the original password. I think that this still requires to enter a 6-digit 2FA code as a second level security feature.