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Amazon Music cannot download files

  • 2 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by Etnier
பதிவிடப்பட்டது

Requests to music.amazon.com and amazon.com to download mp3 files fail. After a long session with Amazon tech they informed me that they have changed code and 'no longer support' firefox in this regard. A Firefox update is apparently needed. I am making this post mostly to notify mozilla if needed, and to ask if others have had the same problem.

Requests to music.amazon.com and amazon.com to download mp3 files fail. After a long session with Amazon tech they informed me that they have changed code and 'no longer support' firefox in this regard. A Firefox update is apparently needed. I am making this post mostly to notify mozilla if needed, and to ask if others have had the same problem.

Etnier மூலமாக திருத்தப்பட்டது

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jscher2000
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8770 தீர்வுகள் 71712 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

Hi Etnier, could you describe in a little more detail what you are doing? For example:

  • Downloading a purchased MP3 from your Amazon digital library
  • Downloading a music file from Amazon Prime Streaming/Amazon Music
  • Something else

Does it work in Safari?

Hi Etnier, could you describe in a little more detail what you are doing? For example: * Downloading a purchased MP3 from your Amazon digital library * Downloading a music file from Amazon Prime Streaming/Amazon Music * Something else Does it work in Safari?
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 1
மேற்கோள்
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

The files I was attempting to download were 'bonus' mp3 versions connected to retail purchases of vinyl records. They would not download from the music side (https://music.amazon.com) or from the retail side. (As part of the troubleshooting process, Amazon had me go through the mp3 purchase process separately and attempt to download- this also failed.)

For some reason I couldn't get Safari to work for any of this. I was in the midst of a lengthy tech support call, and I can't now recall what Safari was having difficulty with. I installed Chrome and that worked. At that point the rep claimed to have been informed by a superior that they had changed their code recently and that Firefox was 'not supported' by the new code. The solution was to wait for Firefox to be updated and to use Chrome for these downloads until then.

The files I was attempting to download were 'bonus' mp3 versions connected to retail purchases of vinyl records. They would not download from the music side (https://music.amazon.com) or from the retail side. (As part of the troubleshooting process, Amazon had me go through the mp3 purchase process separately and attempt to download- this also failed.) For some reason I couldn't get Safari to work for any of this. I was in the midst of a lengthy tech support call, and I can't now recall what Safari was having difficulty with. I installed Chrome and that worked. At that point the rep claimed to have been informed by a superior that they had changed their code recently and that Firefox was 'not supported' by the new code. The solution was to wait for Firefox to be updated and to use Chrome for these downloads until then.

Etnier மூலமாக திருத்தப்பட்டது

இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 0
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