Product Firefox Release Channel release Version 68.0.2 Build ID 20190813150448 (2019-08-13) OS Windows 10 OS Version 10.0.18362

Mon, 26 Aug 2019 21:56:04 GMT bp-601e5778-b6e7-42d6-b0a5-06b000190826 Signature: shutdownhang | NS_InvokeByIndex

MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Shutdown hanging before starting.)

Crash Reason EXCEPTION_BREAKPOINT

A shutdownhang happens when something about the browser is not responding properly.

What were you doing at the time? Where? What was in the browser window? text, pictures, player . . . . . How long before it crashed? Are there other crashes?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?