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I can access my Acct, but cannot create a new password

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  • 1 இந்த பிரச்சனை உள்ளது
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I've used Firefox since 2013. Love It. Went from full iOS and Mac to iOS and Droid, and full Droid with iOS and macOS. Firefox smoked Chrome and every other competitor, plus it's constantly updated and bespoke features (I've a Chelsea FC Toolbar background! How kick arse is that?)

I can access and use Firefox via my mobile app w\out issue. A bookmarks, open pages, saved settings, Add Ons, Read Later, Downloads, etc. are accessible and I can share with my devices or other users.

A few months ago, whist syncing my mobile (Samsung Galaxy Note), tablet (Galaxy S4) and iPhones, I decided to update my passcode. Because I work on Campaigns, I needed something Extremely Difficult, or Full Green, to ensure safety and work compliance. I had the perfect idea. It worked and my initial iPhone was now connected, as my tablet and Note were already Synced. Then, Shitestorm hit. As I went to confirm the password and save it, the device/WiFi/Site/I Don't Know: Refreshed! It saved only parts of the password and I tried to take screengrabs, but none were correct.

Now, besides my Note, I cannot access Firefox on ANY device, Mobile nor Desktop. I've a lot of information and spent HOURS over the years perfecting my set-up! I don't have time anymore, literally. We pull 14 Hrs, 7 Days 280 Straight, and time is used as currency! I'm serious. I "spent" 30 mins to try and solve this issue & write this message.

I know if I reset my password everything is gone. But, the face I've 100% unfettered Access to my Homepage and Account, must account for something, right? I hate Google, like I really despise the company and how they treat people, but I need a Browser/Provider that works, offers x-features, personalised and secure, plus works across all devices. I've used Chrome since and it makes me want to spend 30 mins on my heavy bag. Literally.

Is there ANYTHING we can do? I'll send the screenshots, I'll give you my info, I'll send copies of my ID if necessary! Please, tell me there's a chance I won't need to Blank my Account and start over.

Thank you for your time and have a wonderful week,

PVH

I've used Firefox since 2013. Love It. Went from full iOS and Mac to iOS and Droid, and full Droid with iOS and macOS. Firefox smoked Chrome and every other competitor, plus it's constantly updated and bespoke features (I've a Chelsea FC Toolbar background! How kick arse is that?) I can access and use Firefox via my mobile app w\out issue. A bookmarks, open pages, saved settings, Add Ons, Read Later, Downloads, etc. are accessible and I can share with my devices or other users. A few months ago, whist syncing my mobile (Samsung Galaxy Note), tablet (Galaxy S4) and iPhones, I decided to update my passcode. Because I work on Campaigns, I needed something Extremely Difficult, or Full Green, to ensure safety and work compliance. I had the perfect idea. It worked and my initial iPhone was now connected, as my tablet and Note were already Synced. Then, Shitestorm hit. As I went to confirm the password and save it, the device/WiFi/Site/I Don't Know: Refreshed! It saved only parts of the password and I tried to take screengrabs, but none were correct. Now, besides my Note, I cannot access Firefox on ANY device, Mobile nor Desktop. I've a lot of information and spent HOURS over the years perfecting my set-up! I don't have time anymore, literally. We pull 14 Hrs, 7 Days 280 Straight, and time is used as currency! I'm serious. I "spent" 30 mins to try and solve this issue & write this message. I know if I reset my password everything is gone. But, the face I've 100% unfettered Access to my Homepage and Account, must account for something, right? I hate Google, like I really despise the company and how they treat people, but I need a Browser/Provider that works, offers x-features, personalised and secure, plus works across all devices. I've used Chrome since and it makes me want to spend 30 mins on my heavy bag. Literally. Is there ANYTHING we can do? I'll send the screenshots, I'll give you my info, I'll send copies of my ID if necessary! Please, tell me there's a chance I won't need to Blank my Account and start over. Thank you for your time and have a wonderful week, PVH
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Additional System Details

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  • User Agent: Mozilla/5.0 (Linux; Android 7.0; SAMSUNG SM-N920A Build/NRD90M) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/9.4 Chrome/67.0.3396.87 Mobile Safari/537.36

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