Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot print from Firefox. Have tried everything in this forum. Error "An error occurred while printing".

  • 13 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • Last reply by Michael

I have literally tried everything that I've found about printing issues on this forum and even spoken to your team on Twitter. I don't know what to do. I would rather use Firefox over Chrome, but I don't have a choice. Is there anyone that can help??

All Replies (13)

So where are you printing from a site or link? Without anyone here knowing where your printing from that would make it hard to diagnosis the problem area.

I have tried every single thing here:

I still get the error with header "Print Preview Error" that says "An error occurred while printing."

I got the same error message when I attempt to print a document from an email to the Microsoft Print to PDF driver. The error message is "An error occurred while printing". I use the Quantum 67.0.3 (32bit) on Windows 10 PC. I did uninstall and reinstall the software (as Administrator). This did not solve the problem. The problem was solved. When I launch Firefox from the shortcut (the default desktop shortcut created after the program install for all users) the Print job to the PDF driver works fine. When I launch Firefox from my own shortcut it does not work, and, the print job remains in the print queue in the spooler.

I also tried to change the directory to the software install folder and launch the browser from that folder. Still the print job did not print. Only when I launch from the default desktop shortcut the print job works.

I don't understand changing the profile. I did reset the profile.

On this link Reset all firefox printer settings You will find your profile folder. In the folder there is a pref.js file. There are instructions on how to reset all printer settings by making changes to the pref.js file. Did you do all of this ? The solution I posted is different. Because changing the printer settings and doing a profile reset did not help.

I used Control Panel and uninstalled Firefox from there. The I down loaded and reinstalled Firefox and now I can print. When I uninstalled Firefox using its own tools that didn't solve the issue. But now I'm good.

I also get the "An error occurred while printing" error when attempting to print from Firefox. Using version 68.0.1 64 bit on a Windows 10 desktop. It doesn't matter what I'm trying to print -- Firefox printing fails. It fails with that error, and prints blanks pages when I send the print to my Canon printer. I get the same problem when I attempt to print to a PDF printer. I can print from other browsers & other applications. This has been a problem for a year -- during which it never worked.

I'm considering a "nuclear" option -- uninstalling Firefox & reinstalling it. Does any know if there is a way I can save my configuration choices and add-ons when I do this? I'd hate to have to recreate all those modifications.

My next nuclear option after uninstall / reinstall would be to abandon Firefox & use another browser. I'd hate that. I believe that Mozilla needs to take this error more seriously. This is a showstopper bug.

I uninstalled Firefox using the Uninstall Program from the Control Panel. When I uninstalled it using Firefox's uninstall method it does let you save your setting but it didn't fix the problem. I still don't have my Bookmarks back but I can get them from my Firefox on a different computer (I think) by creating a HTML file whatever that is.

I don't know anyway to save the settings or keep the add-ons. Remember to uninstall from the control panel (not from Firefox). When you re-install remember to use the desktop shortcut to launch the browser. Keep the same default desktop shortcut created by Firefox.

I too am having the same printing error message - I have been using Firefox since 2014 and never had this printing problem until early September 2019. I followed the previous comments and uninstalled and reinstalled Firefox, but the Printing Error problem remains. Only course of action (especially as Mozilla have not fixed this annying problem) IS . . .vote with your feet and install Opera Browser instead, which prints brilliantly. Sorry Firefox but Goodbye !

windows did an update, now firefox will not print anythin nor will adobe, but i can print microsoft documents, so why is this happening and how can i fix it?

Be sure you uninstall Firefox using the Uninstall a program feature in Windows. Uninstalling it using Firefox's own uninstall software didn't fix it for me.