video cannot be played because the file is corrupt
Hi,
When I try to play .mp4 files in my Firefox 65.0.1 I am getting error "video cannot be played because the file is corrupt". Whereas its working fine in Google Chrome. I tried all possible ways to get it sort. Help will be appreciated.
Thank you
All Replies (7)
That is a bit odd. Is this with many websites, some, a few?
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.1 March 22, 2019
Are you using the distro version or the version from Mozilla?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
Could you check what this page reports:
Google's script queries your Firefox for support of different formats, and if there are some your Firefox says are not supported, we should try to solve that first.
On Linux, FFmpeg might be needed (for example, see https://support.mozilla.org/questions/1246875).
The HTML5 player is currently used when possible.
jagapathiraju said
The HTML5 player is currently used when possible.
All the boxes have blue checkmarks?
Yes all have