X
Tap here to go to the mobile version of the site.

ஆதரவு மன்றம்

My 'Contact List' does NOT appear after selecting either 'To:' or 'CC:' or 'BCC' although my list is intact.

  • 5 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by jscher2000
பதிவிடப்பட்டது

When I select 'Compose', the options 'To:', 'CC:', and 'BCC' appear as usual, but when selecting any one of them, the next screen is blank (with a closing 'X' at upper right). I can list my 'Contacts' though so it still seems to be intact. Today (3/07) is the first time for a couple of days I have tried to 'Compose'. I have cancelled FireFox and then restarted but it did not change. Why does my list not appear in the 'Compose' section.

When I select 'Compose', the options 'To:', 'CC:', and 'BCC' appear as usual, but when selecting any one of them, the next screen is blank (with a closing 'X' at upper right). I can list my 'Contacts' though so it still seems to be intact. Today (3/07) is the first time for a couple of days I have tried to 'Compose'. I have cancelled FireFox and then restarted but it did not change. Why does my list not appear in the 'Compose' section.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi silvercbx, I assume your contacts weren't deleted, it's just the connection between Compose and your contacts that has stopped working in Firefox.

Unless this is a general problem affecting all Firefox users on whatever email website you're using, I would just give you my standard comments. However, if your Firefox has had any problems with making secure connections, we should address that first since it could affect background communications.

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
  • (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Read this answer in context 1
மேற்கோள்

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Shockwave Flash 26.0 r0

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

கூடுதல் தகவல்

jscher2000
  • Top 10 Contributor
8583 தீர்வுகள் 70216 பதில்கள்
பதிவிடப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi silvercbx, I assume your contacts weren't deleted, it's just the connection between Compose and your contacts that has stopped working in Firefox.

Unless this is a general problem affecting all Firefox users on whatever email website you're using, I would just give you my standard comments. However, if your Firefox has had any problems with making secure connections, we should address that first since it could affect background communications.

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
  • (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi silvercbx, I assume your contacts weren't deleted, it's just the connection between Compose and your contacts that has stopped working in Firefox. Unless this is a general problem affecting all Firefox users on whatever email website you're using, I would just give you my standard comments. However, if your Firefox has had any problems with making secure connections, we should address that first since it could affect background communications. If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally: '''Double-check content blockers:''' Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server). (A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: [[Tracking Protection]]. (B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data" * (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 1
மேற்கோள்
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Well, didn't really get a chance to try any of the proposed tacts as, while I was waiting, I did a 'restart' and, after that, the Compose worked as it should. Don't know the problem occurred but it's gone now. (?)

Well, didn't really get a chance to try any of the proposed tacts as, while I was waiting, I did a 'restart' and, after that, the Compose worked as it should. Don't know the problem occurred but it's gone now. (?)
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 0
மேற்கோள்
jscher2000
  • Top 10 Contributor
8583 தீர்வுகள் 70216 பதில்கள்
பதிவிடப்பட்டது

Many times, it is better to be lucky than smart. ;-)

Many times, it is better to be lucky than smart. ;-)
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 0
மேற்கோள்
harris.skeptic 0 தீர்வுகள் 1 பதில்கள்
பதிவிடப்பட்டது

how do I access my contacts?

how do I access my contacts?
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா?
மேற்கோள்
jscher2000
  • Top 10 Contributor
8583 தீர்வுகள் 70216 பதில்கள்
பதிவிடப்பட்டது

Hi harris.skeptic, this thread is about when you are composing a new email address message on an email site such as Gmail, Yahoo mail, or Outlook. When you start typing in an address field (like "To") the site may show you matches from your contacts stored with the site.

Is that related to your problem?

Note: if you are using Thunderbird to work with your mail instead of going to the mail provider's website, there is a separate forum for that and you can start a new question here:

https://support.mozilla.org/questions/new/thunderbird/fix-problems

Keep scrolling down past suggested articles and discussion to continue with the new question form.

Hi harris.skeptic, this thread is about when you are composing a new email <s>address</s> <u>message</u> on an email site such as Gmail, Yahoo mail, or Outlook. When you start typing in an address field (like "To") the site may show you matches from your contacts stored with the site. Is that related to your problem? Note: if you are using Thunderbird to work with your mail instead of going to the mail provider's website, there is a separate forum for that and you can start a new question here: https://support.mozilla.org/questions/new/thunderbird/fix-problems Keep scrolling down past suggested articles and discussion to continue with the new question form.

jscher2000 மூலமாக திருத்தப்பட்டது

இது உங்களுக்கு பயனுள்ளதாக இருந்ததா?
மேற்கோள்
கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.