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firefox won't launch in Windows 7 after update

  • 23 replies
  • 2 இந்த பிரச்னைகள் உள்ளது
  • Last reply by FredMcD
பதிவிடப்பட்டது

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Additional System Details

நிறுவப்பட்ட நிரல்கள்

None

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36

கூடுதல் தகவல்

FredMcD
  • Top 10 Contributor
4272 தீர்வுகள் 59922 பதில்கள்
பதிவிடப்பட்டது

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt '''xulstore.json''' or '''Localstore.rdf''' files. '''Close Firefox. ''' Open your file browser to this hidden location: * '''Mac: ''' *~/Library/Application Support/Firefox/Profiles * '''Linux: ''' *~/.mozilla/firefox/Profiles * '''Windows: ''' %AppData%\Mozilla\Firefox\Profiles * *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles * '''Windows XP: ''' C:\Documents and Settings\<user>\Application Data<br> \Mozilla\Firefox\Profiles\ Search for the above files. Then rename or delete them. Restart Firefox.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

I don't have either of these files in Firefox profile folder. I do have them for Thunderbird.

I don't have either of these files in Firefox profile folder. I do have them for Thunderbird.
FredMcD
  • Top 10 Contributor
4272 தீர்வுகள் 59922 பதில்கள்
பதிவிடப்பட்டது

Do you have the Firefox icon on your quick launch? Right click on it, and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit.

Do you have the Firefox icon on your quick launch? Right click on it, and select '''Open New Window. ''' Sometimes this works. If it opens, close it by '''Menu > File > Exit. '''