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Firefox crashes

  • 5 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by cor-el
பதிவிடப்பட்டது

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221

Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221 Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

Additional System Details

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134

கூடுதல் தகவல்

FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59583 பதில்கள்
பதிவிடப்பட்டது

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 OS Windows 10 OS Version 10.0.17134

bp-3a8bb708-e82f-434f-a500-238670181221 Signature: ComputeCrc32

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 OS Windows 10 OS Version 10.0.17134 bp-3a8bb708-e82f-434f-a500-238670181221 Signature: ComputeCrc32 Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR ntdll.dll = Microsoft This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59583 பதில்கள்
பதிவிடப்பட்டது

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

even in safe mode it crashes

even in safe mode it crashes
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59583 பதில்கள்
பதிவிடப்பட்டது
Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
cor-el
  • Top 10 Contributor
  • Moderator
17522 தீர்வுகள் 158438 பதில்கள்
பதிவிடப்பட்டது

This could be a problem with one or more of the installed fonts on your Windows OS.

Did you recently install or update fonts?

Does this happen if you visit specific websites that use a font that triggers this crash?

This could be a problem with one or more of the installed fonts on your Windows OS. Did you recently install or update fonts? Does this happen if you visit specific websites that use a font that triggers this crash?