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ஆதரவு மன்றம்

Firefox will not connect to the internet after windows 10 feature update

  • 32 replies
  • 2 இந்த பிரச்னைகள் உள்ளது
  • Last reply by Terrys72
பதிவிடப்பட்டது

My 64 bit PC has just had a windows 10 feature update(dec 15 2018). While firefox will load and display what appears to be a normal screen showing my bookmark toolbar for example my default homepage is not shown. If I try to visit any website using the search bar or toolbar bookmarks nothing happens. Chrome is not affected at all and behaves as expected. The moving dot in the tab is black and just oscillates for ever. No error messages are displayed. Any help would be appreciated. I have on occasion disabled all plugins but this appears to make no difference.

My 64 bit PC has just had a windows 10 feature update(dec 15 2018). While firefox will load and display what appears to be a normal screen showing my bookmark toolbar for example my default homepage is not shown. If I try to visit any website using the search bar or toolbar bookmarks nothing happens. Chrome is not affected at all and behaves as expected. The moving dot in the tab is black and just oscillates for ever. No error messages are displayed. Any help would be appreciated. I have on occasion disabled all plugins but this appears to make no difference.

Additional System Details

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

கூடுதல் தகவல்

Application Basics
------------------
Name: Firefox
Version: 64.0
Build ID: 20181206201918
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 2/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports (including 1 pending crash in the given time range) Firefox Features
------------------------------------------------------------------------------------------
Name: Firefox Monitor
Version: 2.8
ID: fxmonitor@mozilla.org
Name: Firefox Screenshots
Version: 35.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 3.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
Extensions
----------
Name: Blur
Version: 7.8.2431
Enabled: true
ID: donottrackplus@abine.com
Name: DuckDuckGo Privacy Essentials
Version: 2018.10.24
Enabled: true
ID: jid1-ZAdIEUB7XOzOJw@jetpack
Name: Flagfox
Version: 6.1.9
Enabled: true
ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}
Name: Ghostery – Privacy Ad Blocker
Version: 8.2.6
Enabled: true
ID: firefox@ghostery.com
Name: HTTPS Everywhere
Version: 2018.10.31
Enabled: true
ID: https-everywhere@eff.org
Name: Mute sites by default
Version: 1.10
Enabled: true
ID: @mute-sites-by-default
Name: New Tab Override
Version: 14.1.0
Enabled: true
ID: newtaboverride@agenedia.com
Name: No Coin - Block miners on the web!
Version: 0.4.14
Enabled: true
ID: {5657c026-efc3-4860-b43b-16e4eaa8a9aa}
Name: No-Script Suite Lite
Version: 0.2.9
Enabled: true
ID: {86d73a1c-2ec5-4b7a-b249-60cec805dc99}
Name: Private Bookmarks
Version: 0.1.17.1a
Enabled: true
ID: private-bookmarks@rharel
Name: Video DownloadHelper
Version: 7.3.5
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: Grammarly for Firefox
Version: 8.839.1965
Enabled: false
ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack
Name: Happy Right-Click
Version: 1.1.0
Enabled: false
ID: {dd10d63e-3096-4492-ab0e-5edcf4baf988}
Name: IObit Surfing Protection & Ads Removal
Version: 2.1.9
Enabled: false
ID: ascsurfingprotectionnew@iobit.com
Name: Third-party Request Blocker
Version: 1.0.48.1
Enabled: false
ID: {62cc563c-de41-4627-968f-5557946c76fc}
Name: uBlock Origin
Version: 1.17.4
Enabled: false
ID: uBlock0@raymondhill.net
Security Software
-----------------
Type: IObit Malware Fighter
Type:
Type: Windows Firewall
Graphics
--------
Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b42e) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * tryANGLE * Exhausted GL driver options.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
DirectWrite: true (10.0.17763.168)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0046
Driver Version: 8.15.10.2900
Driver Date: 11-26-2012
Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Subsys ID: 1425103c
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: direct2d 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 7796
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
blocked by env: Has battery
Media
-----
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
Digital Audio (HDMI) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&1471baa9&0&0301
Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1425&REV_1001\4&1471baa9&0&0001
Input Devices
Name: Group
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1425&REV_1001\4&1471baa9&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&1471baa9&0&0301
Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1425&REV_1001\4&1471baa9&0&0001
Important Modified Preferences
------------------------------
accessibility.lastLoadDate: 1474689981
accessibility.loadedInLastSession: true
browser.cache.disk.capacity: 153600
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.cache.memory.capacity: 65536
browser.places.smartBookmarksVersion: 8
browser.privatebrowsing.autostart: true
browser.search.suggest.enabled: false
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20150806001005
browser.startup.homepage: https://duckduckgo.com/
browser.startup.homepage_override.buildID: 20181206201918
browser.startup.homepage_override.mstone: 64.0
browser.tabs.remote.autostart.2: true
browser.tabs.remote.disabled-for-a11y: true
browser.urlbar.autocomplete.enabled: false
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.placeholderName: DuckDuckGo
browser.urlbar.searchSuggestionsChoice: false
browser.urlbar.suggest.bookmark: false
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
browser.urlbar.suggest.searches: false
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.ipc.processCount.web: 4
dom.max_chrome_script_run_time: 40
dom.max_script_run_time: 40
dom.mozApps.used: true
dom.push.userAgentID: dbf294bd0479488eabe01ae479304039
extensions.checkCompatibility.41.0: false
extensions.checkCompatibility.42.0: false
extensions.checkCompatibility.nightly: false
extensions.lastAppVersion: 64.0
font.internaluseonly.changed: true
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gfx.crash-guard.d3d11layers.appVersion: 54.0
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gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
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gfx.crash-guard.status.: 2
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
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print.printer_EPSON70A571_(XP-332_335_Series).print_oddpages: true
print.printer_EPSON70A571_(XP-332_335_Series).print_orientation: 0
print.printer_EPSON70A571_(XP-332_335_Series).print_page_delay: 50
print.printer_EPSON70A571_(XP-332_335_Series).print_paper_data: 9
print.printer_EPSON70A571_(XP-332_335_Series).print_paper_height: 297.00
print.printer_EPSON70A571_(XP-332_335_Series).print_paper_name:
print.printer_EPSON70A571_(XP-332_335_Series).print_paper_size_unit: 1
print.printer_EPSON70A571_(XP-332_335_Series).print_paper_width: 210.00
print.printer_EPSON70A571_(XP-332_335_Series).print_resolution: 360
print.printer_EPSON70A571_(XP-332_335_Series).print_reversed: false
print.printer_EPSON70A571_(XP-332_335_Series).print_scaling: 0.10
print.printer_EPSON70A571_(XP-332_335_Series).print_shrink_to_fit: false
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print.printer_HP_DeskJet_3630_series_(Network).print_bgcolor: false
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print.printer_HP_DeskJet_3630_series_(Network).print_duplex: 1515870810
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print.printer_HP_DeskJet_3630_series_(Network).print_edge_left: 0
print.printer_HP_DeskJet_3630_series_(Network).print_edge_right: 0
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print.printer_HP_DeskJet_3630_series_(Network).print_footercenter:
print.printer_HP_DeskJet_3630_series_(Network).print_footerleft:
print.printer_HP_DeskJet_3630_series_(Network).print_footerright:
print.printer_HP_DeskJet_3630_series_(Network).print_headercenter:
print.printer_HP_DeskJet_3630_series_(Network).print_headerleft:
print.printer_HP_DeskJet_3630_series_(Network).print_headerright:
print.printer_HP_DeskJet_3630_series_(Network).print_in_color: true
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print.printer_HP_DeskJet_3630_series_(Network).print_margin_right: 0
print.printer_HP_DeskJet_3630_series_(Network).print_margin_top: 0
print.printer_HP_DeskJet_3630_series_(Network).print_oddpages: true
print.printer_HP_DeskJet_3630_series_(Network).print_orientation: 0
print.printer_HP_DeskJet_3630_series_(Network).print_page_delay: 50
print.printer_HP_DeskJet_3630_series_(Network).print_paper_data: 9
print.printer_HP_DeskJet_3630_series_(Network).print_paper_height: -1.00
print.printer_HP_DeskJet_3630_series_(Network).print_paper_name:
print.printer_HP_DeskJet_3630_series_(Network).print_paper_size_unit: 1
print.printer_HP_DeskJet_3630_series_(Network).print_paper_width: -1.00
print.printer_HP_DeskJet_3630_series_(Network).print_resolution: 600
print.printer_HP_DeskJet_3630_series_(Network).print_reversed: false
print.printer_HP_DeskJet_3630_series_(Network).print_scaling: 0.10
print.printer_HP_DeskJet_3630_series_(Network).print_shrink_to_fit: false
print.printer_HP_DeskJet_3630_series_(Network).print_to_file: false
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print.printer_HP_DeskJet_3630_series_(Network).print_unwriteable_margin_left: 0
print.printer_HP_DeskJet_3630_series_(Network).print_unwriteable_margin_right: 0
print.printer_HP_DeskJet_3630_series_(Network).print_unwriteable_margin_top: 0
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print.printer_XP-332_335_Series(Network).print_bgimages: false
print.printer_XP-332_335_Series(Network).print_duplex: 1515870810
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print.printer_XP-332_335_Series(Network).print_edge_right: 0
print.printer_XP-332_335_Series(Network).print_edge_top: 0
print.printer_XP-332_335_Series(Network).print_evenpages: true
print.printer_XP-332_335_Series(Network).print_footercenter:
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print.printer_XP-332_335_Series(Network).print_footerright:
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print.printer_XP-332_335_Series(Network).print_headerright:
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print.printer_XP-332_335_Series(Network).print_margin_top: 0
print.printer_XP-332_335_Series(Network).print_oddpages: true
print.printer_XP-332_335_Series(Network).print_orientation: 0
print.printer_XP-332_335_Series(Network).print_page_delay: 50
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print.printer_XP-332_335_Series(Network).print_paper_height: 297.00
print.printer_XP-332_335_Series(Network).print_paper_name:
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print.printer_XP-332_335_Series(Network).print_paper_width: 210.00
print.printer_XP-332_335_Series(Network).print_resolution: 360
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print.printer_XP-332_335_Series(Network).print_unwriteable_margin_top: 12
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privacy.donottrackheader.enabled: true
privacy.history.custom: true
privacy.sanitize.didShutdownSanitize: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.pending: [{"id":"shutdown","itemsToClear":["cache","history","formdata","downloads","sessions"],"options":{}},{"id":"newtab-conta
privacy.sanitize.sanitizeOnShutdown: true
privacy.trackingprotection.enabled: true
privacy.trackingprotection.introCount: 20
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security.sandbox.plugin.tempDirSuffix: {46d9a811-2301-48a3-b5e6-99889abaecfa}
security.ssl.errorReporting.automatic: true
services.sync.declinedEngines:
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1542571935
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
ui.osk.enabled: false
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
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Incremental GC: true
Accessibility
-------------
Activated: true
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator: UNKNOWN|C:\Program Files (x86)\Unchecky\bin\unchecky_bg.exe
Library Versions
----------------
NSPR
Expected minimum version: 4.20
Version in use: 4.20
NSS
Expected minimum version: 3.40.1
Version in use: 3.40.1
NSSSMIME
Expected minimum version: 3.40.1
Version in use: 3.40.1
NSSSSL
Expected minimum version: 3.40.1
Version in use: 3.40.1
NSSUTIL
Expected minimum version: 3.40.1
Version in use: 3.40.1
Sandbox
-------
Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-GB"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-GB"]

பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Chris I will find another software app which will do the job and upload a video as soon as I can

Hi Chris I will find another software app which will do the job and upload a video as soon as I can
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Chris I have a screen recording as an mp4 file. Can this be uploaded using the choose file option as this seems to refer to images only?

Hi Chris I have a screen recording as an mp4 file. Can this be uploaded using the choose file option as this seems to refer to images only?
Chris Ilias
  • Moderator
357 தீர்வுகள் 1952 பதில்கள்
பதிவிடப்பட்டது

Hi Terry, Upload the video to a cloud service, like YouTube, OneDrive, Google Drive, or Dropbox, and paste a link to the video in this forum thread.
NOTE: This forum is public!

Hi Terry, Upload the video to a cloud service, like YouTube, OneDrive, Google Drive, or Dropbox, and paste a link to the video in this forum thread.<br/>NOTE: This forum is public!
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Chris

Happy Christmas!

Here is a link to Onedrive. https://1drv.ms/f/s!AlYgzPfCQAskkhTzFsFZRQLpNC7L

Hi Chris Happy Christmas! Here is a link to Onedrive. https://1drv.ms/f/s!AlYgzPfCQAskkhTzFsFZRQLpNC7L
Franz_von_Suppe 2 தீர்வுகள் 30 பதில்கள்
பதிவிடப்பட்டது

Do you use any command line options when you start Firefox?

Try different network settings.

Try with a new Firefox profile.

Try with an old Firefox version.

Do you use any command line options when you start Firefox? Try different network settings. Try with a new Firefox profile. Try with an old Firefox version.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Chris I have not heard from you in a while. Was the video been of any use to you. Thankyou for the other suggestions. I do not use command line options. I have successfully used an older version of firefox, namely 63.02. However despite me changing the update option to 'not to check for updates' when I close this version and then open it again it always updates and consequently does not work.

Hi Chris I have not heard from you in a while. Was the video been of any use to you. Thankyou for the other suggestions. I do not use command line options. I have successfully used an older version of firefox, namely 63.02. However despite me changing the update option to 'not to check for updates' when I close this version and then open it again it always updates and consequently does not work.
Franz_von_Suppe 2 தீர்வுகள் 30 பதில்கள்
பதிவிடப்பட்டது

Are you sure it's not the firewall? What happens when you remove Firefox from the firewall?

Are you sure it's not the firewall? What happens when you remove Firefox from the firewall?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi I have managed to get version 62.03 installed and stable. I have tried innumerable 'ploys' to get it to work without updating. Eventually rather than uninstalling the latest version before reinstalling version 62.03 I just installed v 62.03 'over' the latest version. The updated option is set not to check for updates. Whether firefox is an approved app for the fire wall seems to make no difference. At the moment firefox is temporally disabled as far as the firewall is concerned. I have noticed that when the non working latest version is closed firefox is still shown as an active process and has to be killed manually. This came to light when I was attempting to uninstall the latest version. I have not a clue whats going on!!!

Hi I have managed to get version 62.03 installed and stable. I have tried innumerable 'ploys' to get it to work without updating. Eventually rather than uninstalling the latest version before reinstalling version 62.03 I just installed v 62.03 'over' the latest version. The updated option is set not to check for updates. Whether firefox is an approved app for the fire wall seems to make no difference. At the moment firefox is temporally disabled as far as the firewall is concerned. I have noticed that when the non working latest version is closed firefox is still shown as an active process and has to be killed manually. This came to light when I was attempting to uninstall the latest version. I have not a clue whats going on!!!
Franz_von_Suppe 2 தீர்வுகள் 30 பதில்கள்
பதிவிடப்பட்டது

So have you tried with a new Firefox profile?

So have you tried with a new Firefox profile?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi To be honest I don't know how to set up a new profile or its significance..

Hi To be honest I don't know how to set up a new profile or its significance..
Franz_von_Suppe 2 தீர்வுகள் 30 பதில்கள்
பதிவிடப்பட்டது
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi I followed the instructions as given at the URL. I'm not sure what I was supposed to do to be honest. I created a new profile within the older version of firefox. I then opened firefox using this profile which told me that firefox was out of date. I updated and am back to square one.

Hi I followed the instructions as given at the URL. I'm not sure what I was supposed to do to be honest. I created a new profile within the older version of firefox. I then opened firefox using this profile which told me that firefox was out of date. I updated and am back to square one.