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ஆதரவு மன்றம்

Firefox crashes / doesn't open

  • 15 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by FredMcD
பதிவிடப்பட்டது

Hi,

Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time.

Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106

Thank you for any suggestions.

Carsten

Hi, Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time. Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106 Thank you for any suggestions. Carsten

Additional System Details

நிறுவப்பட்ட நிரல்கள்

not sure.

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0E; rv:11.0) like Gecko

கூடுதல் தகவல்

FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59584 பதில்கள்
பதிவிடப்பட்டது

Product Firefox Release Channel release Version 63.0.1 Build ID 20181030165643 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-f980db56-97ed-46dc-a9bd-b743a0181106 Signature: nsTHashtable<T>::s_MatchEntry | mozilla::css::Loader::DoSheetComplete

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

Kernel32.dll = Microsoft

ntdll.dll = Microsoft

KERNELBASE.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

Product Firefox Release Channel release Version 63.0.1 Build ID 20181030165643 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-f980db56-97ed-46dc-a9bd-b743a0181106 Signature: nsTHashtable<T>::s_MatchEntry | mozilla::css::Loader::DoSheetComplete Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Kernel32.dll = Microsoft ntdll.dll = Microsoft KERNELBASE.dll = Microsoft rpcrt4.dll = Windows; Remote Procedure Call Runtime
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59584 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thank you FredMcD.

SFC left me with one file it cannot repair: netw5v64.sys

Quote:

Cannot repair member file [l:24{12}]"netw5v64.sys" of netw5v64.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

This file is displayed four times in the CBS Log, don't know why.

Does anyone know where to find a known good copy? I don't have access to a lot of computers, maybe at work, if the file is also to be found in later Windows versions.

Can the online download offers be trusted?

Thanks again.

Thank you FredMcD. SFC left me with one file it cannot repair: netw5v64.sys Quote: Cannot repair member file [l:24{12}]"netw5v64.sys" of netw5v64.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch This file is displayed four times in the CBS Log, don't know why. Does anyone know where to find a known good copy? I don't have access to a lot of computers, maybe at work, if the file is also to be found in later Windows versions. Can the online download offers be trusted? Thanks again.
philipp
  • Top 25 Contributor
  • Moderator
5315 தீர்வுகள் 23463 பதில்கள்
பதிவிடப்பட்டது

hi, i don't think the crash will be due to a corrupt system file...

hi, i don't think the crash will be due to a corrupt system file... * can you try to do a clean reinstall of firefox? manually delete the firefox program folder (usually placed in "c:\program files\mozilla firefox") and the reinstall a fresh copy from https://www.mozilla.org/en-US/firefox/all/ * in case a clean reinstall didn't work, please try to see if it's possible to open the profile manager, create a new profile and launch this way: [[Use the Profile Manager to create and remove Firefox profiles]]
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59584 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

netw5v64.sys = Windows driver for your wireless device

One article says to update the drivers for your wireless card

netw5v64.sys = Windows driver for your wireless device One article says to update the drivers for your wireless card
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thank you Philipp and Fred McD.

First of all, Firefox started running yesterday without any changes. First in safe mode, then as usual. So right now I'm scanning the system for malware.

I updated the driver for the wireless device and now sfc scans without problems, thanks again.

Carsten

Thank you Philipp and Fred McD. First of all, Firefox started running yesterday without any changes. First in safe mode, then as usual. So right now I'm scanning the system for malware. I updated the driver for the wireless device and now sfc scans without problems, thanks again. Carsten
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59584 பதில்கள்
பதிவிடப்பட்டது

Keep us posted.

Keep us posted.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Firefox is still running smoothly. No malware found, only minor issues. Could disk space be an issue? The ssd has 55G, but Windows has grown to 45G. Actually, I don't have any other clue.

Firefox is still running smoothly. No malware found, only minor issues. Could disk space be an issue? The ssd has 55G, but Windows has grown to 45G. Actually, I don't have any other clue.
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59584 பதில்கள்
பதிவிடப்பட்டது

How big is your disk, and how much room is left?

How big is your disk, and how much room is left?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Windows sits on a 55G SSD and occupies about 45G. There is a regular HD, which has more space left.

Windows sits on a 55G SSD and occupies about 45G. There is a regular HD, which has more space left.
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59584 பதில்கள்
பதிவிடப்பட்டது

I would suggest taking those file you seldom use and moving them to an external hard drive to free up some space.

I would suggest taking those file you seldom use and moving them to an external hard drive to free up some space.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Yes I will have to find out which Windows files can be migrated, that's a good idea.

Thank you!

Yes I will have to find out which Windows files can be migrated, that's a good idea. Thank you!
FredMcD
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4254 தீர்வுகள் 59584 பதில்கள்
பதிவிடப்பட்டது

Not any system files. Files you don't use; Movies, data, other such information.

Not any system files. Files you don't use; Movies, data, other such information.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

That is a misunderstanding. The SSD has only Windows, which has grown to 45 GB. All other data (programs, clips etc.) are on a different drive. I tried to shrink Windows with a MS routine discarding older fragments and unused parts, which resulted in about 4 GB freed space. But now I'm not sure what else can be done.

That is a misunderstanding. The SSD has only Windows, which has grown to 45 GB. All other data (programs, clips etc.) are on a different drive. I tried to shrink Windows with a MS routine discarding older fragments and unused parts, which resulted in about 4 GB freed space. But now I'm not sure what else can be done.
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59584 பதில்கள்
பதிவிடப்பட்டது

Leaving you only 10 Gigs to work with. In today's world, it's not very much.

Have you priced getting a bigger drive installed?

When I got my current Windows 7, I had a 1 T hard drive. I later got a 3 T external for my off system/backup stuff.

Leaving you only 10 Gigs to work with. In today's world, it's not very much. Have you priced getting a bigger drive installed? When I got my current Windows 7, I had a 1 T hard drive. I later got a 3 T external for my off system/backup stuff.