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ஆதரவு மன்றம்

The browser crashes ever since it was updated.

  • 11 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by philipp
பதிவிடப்பட்டது

I work at a small company who has been using firefox for our work. It has updated and now it crashes and we can't use it. I prefer it over Chrome. Is there a fix? I tried uninstalling and reinstalling it and listing the website we use as an exception. None of that has worked. this is the crash log: e68fd5de-fd1d-450c-8057-5f41b05940f6 9/7/2018 2:07 PM

bp-11467413-8504-42e0-9338-e4abb0180911 9/11/2018 1:22 PM bp-9b5755c6-3ec1-463d-8b5b-5ebb50180911 9/11/2018 1:21 PM bp-46ca70a6-d3dd-45cb-ac08-4cd390180911 9/11/2018 9:41 AM bp-f1040c0a-e207-4efc-81ef-50dc70180911 9/11/2018 9:12 AM

I work at a small company who has been using firefox for our work. It has updated and now it crashes and we can't use it. I prefer it over Chrome. Is there a fix? I tried uninstalling and reinstalling it and listing the website we use as an exception. None of that has worked. this is the crash log: e68fd5de-fd1d-450c-8057-5f41b05940f6 9/7/2018 2:07 PM bp-11467413-8504-42e0-9338-e4abb0180911 9/11/2018 1:22 PM bp-9b5755c6-3ec1-463d-8b5b-5ebb50180911 9/11/2018 1:21 PM bp-46ca70a6-d3dd-45cb-ac08-4cd390180911 9/11/2018 9:41 AM bp-f1040c0a-e207-4efc-81ef-50dc70180911 9/11/2018 9:12 AM

Additional System Details

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

கூடுதல் தகவல்

Tyler Downer
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1530 தீர்வுகள் 10669 பதில்கள்
பதிவிடப்பட்டது

The crash report references " msmpeg2vdec.dll". Can you run an SFC scan on your computer? https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

The crash report references " msmpeg2vdec.dll". Can you run an SFC scan on your computer? https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

It finished and said "Windows Resource Protection did not find any integrity violations."

It finished and said "Windows Resource Protection did not find any integrity violations."

ttaylor72 மூலமாக திருத்தப்பட்டது

பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

I downloaded A different version to see if that works. Firefox ES? is there a link for the prior version of firefox maybe that we could download? This didn't happen until the recent update.

I downloaded A different version to see if that works. Firefox ES? is there a link for the prior version of firefox maybe that we could download? This didn't happen until the recent update.
jscher2000
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8685 தீர்வுகள் 71007 பதில்கள்
பதிவிடப்பட்டது
ESR = Extended Support Release More info: * https://www.mozilla.org/firefox/enterprise/ * https://www.mozilla.org/firefox/organizations/faq/
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

The ESR version crashed too. So is there an older version link somewhere to download?

The ESR version crashed too. So is there an older version link somewhere to download?
jscher2000
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8685 தீர்வுகள் 71007 பதில்கள்
பதிவிடப்பட்டது

There are older versions (Install an older version of Firefox), but they are not supported. Also, why do you think that would help?

To see whether this is a settings issue, please try:

New Profile Test

This takes about 3 minutes, plus the time to test your sites.

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

Click the Create a New Profile button, then click Next. Assign a name like Sept2018, ignore the option to relocate the profile folder, and click the Finish button.

After creating the profile, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but please ignore them.)

Firefox should exit and then start up using the new profile, which will just look brand new. Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test.

Do your sites work any better in the new profile?

When you are done with the experiment, open the about:profiles page again, click the Set as default profile button for your normal profile, then click the Restart normally button to get back to it.

There are older versions ([[Install an older version of Firefox]]), but they are not supported. Also, why do you think that would help? To see whether this is a settings issue, please try: '''New Profile Test''' This takes about 3 minutes, plus the time to test your sites. Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. Click the Create a New Profile button, then click Next. Assign a name like Sept2018, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the '''Set as default profile''' button below that profile, then scroll back up and click the '''Restart normally''' button. (There are some other buttons, but please ignore them.) Firefox should exit and then start up using the new profile, which will just look brand new. Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. ''Do your sites work any better in the new profile?'' When you are done with the experiment, open the about:profiles page again, click the '''Set as default profile''' button for your normal profile, then click the '''Restart normally''' button to get back to it.
jscher2000
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8685 தீர்வுகள் 71007 பதில்கள்
பதிவிடப்பட்டது

A bug was filed for this crash signature indicating it could be a new detection by your security software: https://bugzilla.mozilla.org/show_bug.cgi?id=1490637

Obviously you can't turn off your security software, and you probably can't use the webapp without video enabled, so for now, you probably should use a different browser for that site and check Firefox again tomorrow.

A bug was filed for this crash signature indicating it could be a new detection by your security software: https://bugzilla.mozilla.org/show_bug.cgi?id=1490637 Obviously you can't turn off your security software, and you probably can't use the webapp without video enabled, so for now, you probably should use a different browser for that site and check Firefox again tomorrow.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Seems to not work every day. Someone suggested Waterfox and it also crashed. Chrome works, but slows the whole system. It's my only option right now and I hope firefox will work sometime in the future.

Seems to not work every day. Someone suggested Waterfox and it also crashed. Chrome works, but slows the whole system. It's my only option right now and I hope firefox will work sometime in the future.
jscher2000
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8685 தீர்வுகள் 71007 பதில்கள்
பதிவிடப்பட்டது

Can your IT department open a case with Trend Micro and point them toward your crash reports and the bug?

Can your IT department open a case with Trend Micro and point them toward your crash reports and the bug?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

We don't have a department. We outsource everything as we are barely over 10 people. It's been reported to the company that we hired and so far, they don't have a solution. but thanks.

We don't have a department. We outsource everything as we are barely over 10 people. It's been reported to the company that we hired and so far, they don't have a solution. but thanks.
philipp
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5304 தீர்வுகள் 23419 பதில்கள்
பதிவிடப்பட்டது
trend micro has released a patch for this now: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1121641.aspx