Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Opening any www address in a new tab results in crashing tab

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 11 views
  • Last reply by philipp

see attached error message, that's independing from the address entered OS version LINUX 4.15.0 Firefox version 61.0.1 Reporting PC isn't that one problem occurred. A restart of Firefox solved the problem for the moment.

Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

thanks, this kind of crash appeared to be happening while an automatic update is in progress and parts of the application are already up-to-date, while some running processes are still from the old version. this will be fixed in firefox 62 and onwards - in such a situation a user will get a note to restart the browser to fully apply the update.

Read this answer in context 👍 1

All Replies (3)

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-c2874c19-7454-41d3-b4ea-9e9fe0180907 07.09.18 16:00 bp-f6ca5625-8909-48ac-90e7-7e7df0180907 07.09.18 15:59 bp-b149f906-77d8-4f08-b971-1cec40180907 07.09.18 15:59 bp-3a888f81-ade0-4d88-84bc-bb2f70180907 07.09.18 15:59 bp-4fc894b9-1d22-4efe-a690-724220180907 07.09.18 15:58

Thank you for your help.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

thanks, this kind of crash appeared to be happening while an automatic update is in progress and parts of the application are already up-to-date, while some running processes are still from the old version. this will be fixed in firefox 62 and onwards - in such a situation a user will get a note to restart the browser to fully apply the update.