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Why does Firefox think my machine is running Windows XP or Vista when it is running Windows 10?

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 226 views
  • Last reply by James

Firefox keeps sending me warning messages about updates that have links to the article that explains why support for XP and Vista is being ended. When I go to the "About Mozilla Firefox" page it tells me that "You can not perform further updates on this system" rather than telling me that I have the latest version. Its as though Firefox thinks that I am running XP or Vista when I am running Windows 10. Can you tell me if this is the case and if so, what can be done about it? Thanx.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi K-Bourg, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the esr update channel to regular release builds.

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All Replies (3)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi K-Bourg, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the esr update channel to regular release builds.

HI philipp

Thanks for your prompt reply. You were bang-on about the compatability - it was set to XP. Dunno why; my machine has never run anything earlier than Windows 7. Once I changed that setting and restarted Firefox it downloaded a brand spanking new version. Thank you very much for your help

K-Bourg

K-Bourg said

Once I changed that setting and restarted Firefox it downloaded a brand spanking new version.

If you did Firefox updates you likely have Firefox 60.2.0 ESR and not the 62.0 Release