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firefox still outputs "cannot update to latest version" message even though I downloaded and installed the latest version, confirmed by the version no (61.0.2).

  • 10 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by joeb13
பதிவிடப்பட்டது

I received the above message for some time before taking action. I downloaded it (3 times in the end) before making time to install it. However, even before the install I noted that I seemed to be at the latest version (61.0.2) (64 bit) by checking on the 'about' page. Nevertheless I re-installed (shut down the browser and ran the last download) in the hope that it would fix the issue. No Luck, as I have received the prompt multiple times since then, and I can find no existing log that addresses this situation.

Update - as I was logging this, left the 'about' page open, which would always display 'checking for updates' - but since I knew it was up to date, I would close this window before it could complete. Also, I assume that like other browsers, Firefox continues to check for updates in the background (also how else would it prompt me to apply the latest update since I never go to this page otherwise). Anyhow, for the first time this process finished and confirmed that Firefox is up to date. This might mean the problem is now resolved, but only time will tell, but if so, then my question is why did it not get to this milestone when checking in the background? Either way there is a problem, as having to go to that page and leave it open till it resolves (the next time there is an upgrade) is not what I would call good programming.

Thanks

Mark

I received the above message for some time before taking action. I downloaded it (3 times in the end) before making time to install it. However, even before the install I noted that I seemed to be at the latest version (61.0.2) (64 bit) by checking on the 'about' page. Nevertheless I re-installed (shut down the browser and ran the last download) in the hope that it would fix the issue. No Luck, as I have received the prompt multiple times since then, and I can find no existing log that addresses this situation. Update - as I was logging this, left the 'about' page open, which would always display 'checking for updates' - but since I knew it was up to date, I would close this window before it could complete. Also, I assume that like other browsers, Firefox continues to check for updates in the background (also how else would it prompt me to apply the latest update since I never go to this page otherwise). Anyhow, for the first time this process finished and confirmed that Firefox is up to date. This might mean the problem is now resolved, but only time will tell, but if so, then my question is why did it not get to this milestone when checking in the background? Either way there is a problem, as having to go to that page and leave it open till it resolves (the next time there is an upgrade) is not what I would call good programming. Thanks Mark

James மூலமாக திருத்தப்பட்டது

Additional System Details

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

கூடுதல் தகவல்

Shadow110 1072 தீர்வுகள் 14836 பதில்கள்
பதிவிடப்பட்டது

Hi, it is a computer program running on millions of configurations and each one is individual. There at times is no reason it just is as it is a computer program. So there is no answer.

If you have issues again you may have to leave that open again. Sometimes a issue does not clear up until several updates.

If you would care to ya can do this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Hi, it is a computer program running on millions of configurations and each one is individual. There at times is no reason it just is as it is a computer program. So there is no answer. If you have issues again you may have to leave that open again. Sometimes a issue does not clear up until several updates. If you would care to ya can do this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer *https://www.mozilla.org/firefox/all/ IMPORTANT Please let us know if this solved your issue or if need further assistance.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thanks, I unfortunately don't have time to try this just yet as I am way behind on deadlines, but it is still happening and is driving me crazy, so I will give it a go when I have time - I'll let you know then.

Thanks, I unfortunately don't have time to try this just yet as I am way behind on deadlines, but it is still happening and is driving me crazy, so I will give it a go when I have time - I'll let you know then.
Shadow110 1072 தீர்வுகள் 14836 பதில்கள்
பதிவிடப்பட்டது

Ok, it is only about 7mins to do. I have added a few things like Windows Disk Cleanup as people do not know about it and it is a must for Win10.

Ok short, 7mins All settings stay and customization. Working only with main files and Profile is safe So backup :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Ok, it is only about 7mins to do. I have added a few things like Windows Disk Cleanup as people do not know about it and it is a must for Win10. Ok short, 7mins All settings stay and customization. Working only with main files and Profile is safe So backup : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer *https://www.mozilla.org/firefox/all/ IMPORTANT
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Pkshadow

So I now have a totally new PC, to which I downloaded a fresh copy of Firefox (now 61.0.3 of course), and the problem continues unabated.

But, I have downloaded a fresh copy yet again (didn't bother with the back up steps), and I'll post an update in due course, although I must say I am not very optimistic considering this did not solve it the first time I tried it.

By the way, something else that might be connected - when I open up help and navigate to 'about Firefox', the 'checking for updates' seems to run forever (I can't remember how long as I usually give up and close it), but I would guess it was at least 15 mins the last time I tried it, surely it should just take a few seconds to see if there is a more recent version.

Hi Pkshadow So I now have a totally new PC, to which I downloaded a fresh copy of Firefox (now 61.0.3 of course), and the problem continues unabated. But, I have downloaded a fresh copy yet again (didn't bother with the back up steps), and I'll post an update in due course, although I must say I am not very optimistic considering this did not solve it the first time I tried it. By the way, something else that might be connected - when I open up help and navigate to 'about Firefox', the 'checking for updates' seems to run forever (I can't remember how long as I usually give up and close it), but I would guess it was at least 15 mins the last time I tried it, surely it should just take a few seconds to see if there is a more recent version.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

So it has only been a couple of hours since I did a new install of Firefox, and it has already said it cannot update to latest version, even though I (still) have the latest version. (Mercifully the checking for updates now only runs for 2-3 minutes).

As flagged as IMPORTANT above, I used that link to download the 64 bit British English version.

I am a bit surprised that no-one else seems to have the same problem, especially now that I have experienced it on two PC's.

So it has only been a couple of hours since I did a new install of Firefox, and it has already said it cannot update to latest version, even though I (still) have the latest version. (Mercifully the checking for updates now only runs for 2-3 minutes). As flagged as IMPORTANT above, I used that link to download the 64 bit British English version. I am a bit surprised that no-one else seems to have the same problem, especially now that I have experienced it on two PC's.
jscher2000
  • Top 10 Contributor
8792 தீர்வுகள் 71899 பதில்கள்
பதிவிடப்பட்டது

Hi Mark, the check whether there is a new version shouldn't take more than a few seconds, unless there is a problem contacting the update server. That is a specific address designed to look up versions and not the download server. After the check is complete, if an update is available, the dialog would show Downloading.

Are your two Firefoxes completely independent or do they share:

  • Settings, as a result of copying manually or using Sync
  • Add-ons in common
  • Security software in common
  • Router/network connection in common
Hi Mark, the check whether there is a new version shouldn't take more than a few seconds, unless there is a problem contacting the update server. That is a specific address designed to look up versions and not the download server. After the check is complete, if an update is available, the dialog would show Downloading. Are your two Firefoxes completely independent or do they share: * Settings, as a result of copying manually or using Sync * Add-ons in common * Security software in common * Router/network connection in common
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi jscher2000,

At the time of writing, I was using the latest version (62.0.3), there is now a version 63.0.0 but that was only released on on October 23, 2018, 5 days after my latest post above.

I don't follow your comment regarding 2 Firefoxes, I only have one desktop PC with one copy of Firefox.

Another curve ball - when I display the Help>About screen, not only does it still take a minute or two to determine if there are any updates, it also gives the wrong info - it says Firefox is up to date, when it is not (still shows as 62.0.3 (64 bit)).

Between the above two symptoms, there seems to be a serious disconnect in the version checking process.

Since this is not a general problem affecting all users, the implication is that it must be something to do either with the way I use Firefox, or perhaps with my PC settings. So, some background info:-

  • I only use vanilla Firefox (no addins, etc.)
  • I also use IE, Chrome, and Opera.
  • Firefox is *not* my default browser.

Finally, this bug has been around for numerous versions, for me since before version 61 (when I eventually got frustrated enough to log it), but other users have experienced it from version 56 (admittedly that was on a MAC whereas I am using Windows 10).

I will of course manually update to the latest version in the next few days, but based on the above, I have no confidence that this will fix the problem.

Hi jscher2000, At the time of writing, I was using the latest version (62.0.3), there is now a version 63.0.0 but that was only released on on October 23, 2018, 5 days after my latest post above. I don't follow your comment regarding 2 Firefoxes, I only have one desktop PC with one copy of Firefox. Another curve ball - when I display the Help>About screen, not only does it still take a minute or two to determine if there are any updates, it also gives the wrong info - it says Firefox is up to date, when it is not (still shows as 62.0.3 (64 bit)). Between the above two symptoms, there seems to be a serious disconnect in the version checking process. Since this is not a general problem affecting all users, the implication is that it must be something to do either with the way I use Firefox, or perhaps with my PC settings. So, some background info:- * I only use vanilla Firefox (no addins, etc.) * I also use IE, Chrome, and Opera. * Firefox is *not* my default browser. Finally, this bug has been around for numerous versions, for me since before version 61 (when I eventually got frustrated enough to log it), but other users have experienced it from version 56 (admittedly that was on a MAC whereas I am using Windows 10). I will of course manually update to the latest version in the next few days, but based on the above, I have no confidence that this will fix the problem.

MarkWalters மூலமாக திருத்தப்பட்டது

jscher2000
  • Top 10 Contributor
8792 தீர்வுகள் 71899 பதில்கள்
பதிவிடப்பட்டது

Hi Mark, it might still be broken, but this is a difficult time to confirm that. When a full new version is released, only a fraction of the requests for update information are pointed to the new version. This is to allow an initial group of users to experience the update and check for any disasters caused by the new release before triggering everyone to update.

Hi Mark, it might still be broken, but this is a difficult time to confirm that. When a full new version is released, only a fraction of the requests for update information are pointed to the new version. This is to allow an initial group of users to experience the update and check for any disasters caused by the new release before triggering everyone to update.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi jscher2000, so I have installed 63.0, and within 5 hours the problem has recurred.

I would much prefer that I keep Firefox set-up to auto-check for updates, but I'm now getting to the stage where it going to be much less effort to switch this off and just check manually every few weeks or months - which is probably what most others with this problem have done.

If you have any final suggestions now is the time, otherwise I will go that route.

Thanks, Mark

Hi jscher2000, so I have installed 63.0, and within 5 hours the problem has recurred. I would much prefer that I keep Firefox set-up to auto-check for updates, but I'm now getting to the stage where it going to be much less effort to switch this off and just check manually every few weeks or months - which is probably what most others with this problem have done. If you have any final suggestions now is the time, otherwise I will go that route. Thanks, Mark

MarkWalters மூலமாக திருத்தப்பட்டது

joeb13 0 தீர்வுகள் 1 பதில்கள்
பதிவிடப்பட்டது

I'd had the same problem for weeks and it was incredibly frustrating. Have you looked at your network/firewall settings?

It turns out in my case that I was blocking traffic to some of Mozilla's servers. I run a Pi-Hole and assume that Mozilla telemetry servers were found on some of the blacklists I'd subscribed to.

After whitelisting the mozilla.org' things immediately went back to normal. I'm currently allowing traffic to and from 'mozilla.org' and 'mozilla.net' and it seems to be working.

On a side note, is anyone aware of a list of the servers mozilla uses for updates/telemetry, etc.? I haven't come across one aside from this post: https://support.mozilla.org/en-US/questions/1125193

EDIT: Nevermind the possible fix by whitelisting mozilla domains above. Shortly after, the issue returned.

I'd had the same problem for weeks and it was incredibly frustrating. Have you looked at your network/firewall settings? It turns out in my case that I was blocking traffic to some of Mozilla's servers. I run a Pi-Hole and assume that Mozilla telemetry servers were found on some of the blacklists I'd subscribed to. After whitelisting the mozilla.org' things immediately went back to normal. I'm currently allowing traffic to and from 'mozilla.org' and 'mozilla.net' and it seems to be working. On a side note, is anyone aware of a list of the servers mozilla uses for updates/telemetry, etc.? I haven't come across one aside from this post: https://support.mozilla.org/en-US/questions/1125193 EDIT: Nevermind the possible fix by whitelisting mozilla domains above. Shortly after, the issue returned.

joeb13 மூலமாக திருத்தப்பட்டது