I keep getting the pop-up that wants "master security password." The other answer was not helpful in this instance as I cannot find my master password.
This is prohibiting me from using my computer. Please respond as soon as possible. Thank you
Additional System Details
- Shockwave Flash 30.0 r0
- User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
Did you install something? This could be ransomware.
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Can you attach a screenshot?
- use a compressed image type like PNG or JPG to save the screenshot