confirm account not from my ip address க்கான சமீபத்திய பதில்கள்https://support.mozilla.org/ta/questions/12141212018-04-18T10:16:35-07:00Hi,
Apologies for the delay, there is quite alot of excitement at Mozilla. I am happy to help inves2018-04-18T10:16:35-07:00rmcguiganhttps://support.mozilla.org/ta/questions/1214121#answer-1102662<p>Hi,
</p><p>Apologies for the delay, there is quite alot of excitement at Mozilla. I am happy to help investigate the verification of the sync account.
</p><p>It is really important to try not to sync a profile with extensions that may cause similar issues that were just troubleshooted above.
</p><p>I would advise backing up the parts of your profile that you wish to sync, as access to the sync account is not going to be a reliable back up option.
</p><p><a href="/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">Back up and restore information in Firefox profiles</a> &lt;---first
</p><p>Second, please consider creating a new profile <a href="/en-US/kb/profile-manager-create-remove-switch-firefox-profiles" rel="nofollow">Profile Manager - Create, remove or switch Firefox profiles</a>, then navigate to about:support and open the new profile folder and copy over the profile files to the new profile folder from the old one.
</p><p>Second, try to login to the sync account from the new profile. If you still receive the error, please consider creating a new account, then adding back each of the devices that were synced.
</p><p>Although this is not ideal, most of the profile information is stored locally and the sync service will just mirror what is being synced.
</p>FredMcD said
I just sent another message.
And I just sent an email .......
2018-04-18T07:48:30-07:00Happy112https://support.mozilla.org/ta/questions/1214121#answer-1102568<p><em>FredMcD <a href="#answer-1102563" rel="nofollow">said</a></em>
</p>
<blockquote>
I just sent another message.
</blockquote>
<p>And I just sent an email .......
</p>I just sent another message.
2018-04-18T07:43:30-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1214121#answer-1102563<p>I just sent another message.
</p>Dear mr aak, try to relax - you removed those two extensions , no worries there anymore.
B2018-04-18T07:41:35-07:00Happy112https://support.mozilla.org/ta/questions/1214121#answer-1102559<p>Dear mr aak, try to relax - you removed those two extensions , no worries there anymore.
</p><p>But it looks like you've got another (separate) problem&nbsp;: you seem to be waiting for an email verification - this is about a Sync account, I assume &nbsp;?
FredMcD has already contacted an administrator a couple of days ago - just to try and speed things up a little, I will send that administrator an email.
</p>Thank you Happy 112...I have done as requested I have HitMan Pro, Malware bytes and McAfee.. have ru2018-04-18T07:20:42-07:00mraakhttps://support.mozilla.org/ta/questions/1214121#answer-1102547<p>Thank you Happy 112...I have done as requested I have HitMan Pro, Malware bytes and McAfee.. have run these repeatedly.. and account still needs verification per email... I receive the wrong ip address and city the 2 add-ons were removed.... concerned that without verification when I shut this computer down.. I will not be able t o get back on..and every file/account/etc is on Firefox... please advise what else I should do/can do... is there anyone in all of mozilla/firefox that can get on my computer and look at this... I a have read and re-read all the info on this stuff... out of my comprehension range... I do apologize. ... and perplexed that I am unable to get this done myself.. and I think the more I attempt to work on it.. the deeper in___ I am getting...no.. I do not think... I know...
</p>Hi mr aak,
Your system details (to the right of your original post) show that there are two exten2018-04-18T00:23:08-07:00Happy112https://support.mozilla.org/ta/questions/1214121#answer-1102386<p>Hi mr aak,
</p><p>Your system details (to the right of your original post) show that there are two extensions installed&nbsp;:
</p><p>Directions Finder
and
Search Encrypt
</p><p>Those are browser hijackers, malware that you need to get rid of.
</p><p>Go to the 3-bar menu (or 'Tools') =&gt; Add-ons =&gt; Extensions (you'll see them listed there) and remove those two extensions, please.
</p><p>Just to make sure, also go to Windows Control Panel =&gt; Programs, and see if there is anything there that looks suspicious - if you find any&nbsp;: please, remove them.
</p><p>You've already run all the malware scans, and you should be OK after you've removed those two extensions.
</p>Running Malware and McAfee... quarantined 8 ... my issue is when I go to verify account... you send2018-04-18T00:07:10-07:00mraakhttps://support.mozilla.org/ta/questions/1214121#answer-1102385<p>Running Malware and McAfee... quarantined 8 ... my issue is when I go to verify account... you send the email... however I cannot click it because not my ip address and not my city... not me... and read all the help articles I can.. do not understand how to get this back to me and my ip address... New sign-in to Firefox here is what I get:
</p><p>For added security, please confirm this sign-in from the following device:
</p><p>Firefox on Windows 10
Dallas, TX, United States (estimated)
IP address: 50.84.136.154
9:00:34 AM (CDT) Wednesday, Apr 18, 2018
</p><p>this is NOT ME....and I humbly apologize for not understanding what to do,,, I don't know..and still need some advice if possible...
</p>Unfortunately, the internet is a very dangerous place because of scammers,
malware, ransomware . . .2018-04-16T19:26:05-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1214121#answer-1101925<p>Unfortunately, the internet is a very dangerous place because of scammers,
malware, ransomware . . . .
</p><p>You need a good antivirus to block much of this.
</p><p>Run mal scanners now and then to make sure nothing sneaks in.
</p><p>Go to the <a href="https://addons.mozilla.org/en-US/firefox/" rel="nofollow">Mozilla Add-ons Web Page</a> {web Link}
(There’s a lot of good stuff here) and search for
a good ad / pop-up blocker.
</p><p>If you receive any messages offering to 'fix' your system, close that window.
</p><p>and the list goes on.
</p>thanks to you PkShadow and Fred McD... got the scam issue handled ..ran the Malware Bytes had 6 issu2018-04-16T17:54:31-07:00mraakhttps://support.mozilla.org/ta/questions/1214121#answer-1101907<p>thanks to you PkShadow and Fred McD... got the scam issue handled ..ran the Malware Bytes had 6 issues all 3 hours old.. running McAfee so far at 79%. .cs agent at bank stated 5 of these have come in tonight...as well as 2 weeks ago ...American Geeks LLC ...also a scam I reported had to buy a fix for my computer ..Windows (Microsoft) still has not fixed all the mess they did ... files gone access to my accounts changed, etc.. anyway... add American Geeks LLC to your list... comes up with a Windows Defender page...state they are with Micosoft and NOT... anyway, thanks and anxiously waiting on response what to do about verifying my mozilla account... cannot change my password... kudos to you and your brains for helping old folks like me.. and with such kindness and ease to understand.. appreciate it so much let me know what the administrator says....
</p>As to your Moilla accounts, I called an administrator. Please wait
2018-04-16T13:42:57-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1214121#answer-1101853<p>As to your Moilla accounts, I called an administrator. Please wait
</p>Warning ! ! WebOfTrust reports that site as 'Scam'
https://www.mywot.com/scorecard/mylife.com?2018-04-16T13:41:26-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1214121#answer-1101852<p><strong>Warning&nbsp;! !</strong> WebOfTrust reports that site as 'Scam'
<a href="https://www.mywot.com/scorecard/mylife.com?utm_source=addon&amp;utm_content=warning-security" rel="nofollow">https://www.mywot.com/scorecard/mylife.com?utm_source=addon&amp;utm_content=warning-security</a>
</p>but to confirm my account... when mozilla sends the confirmation email not showing my ip address. o2018-04-16T13:22:00-07:00mraakhttps://support.mozilla.org/ta/questions/1214121#answer-1101843<p>but to confirm my account... when mozilla sends the confirmation email not showing my ip address. or right town I live in... so how do I confirm to change and in this case get my password since I cannot confirm the ip address showing sorry excuse my stupidity... just do not understand... thank you for being kind...and I do need help fast...
</p>Hi, I think you best change all passwords and cancel cards and more as per this 2011 https://abcnews2018-04-16T13:04:40-07:00Pkshadowhttps://support.mozilla.org/ta/questions/1214121#answer-1101837<p>Hi, I think you best change all passwords and cancel cards and more as per this 2011 <a href="https://abcnews.go.com/Technology/mylifecom-people-search-website-sued-scam/story?id=14335481" rel="nofollow">https://abcnews.go.com/Technology/mylifecom-people-search-website-sued-scam/story?id=14335481</a>
<a href="https://www.bbb.org" rel="nofollow">https://www.bbb.org</a> has reviews you can search for in your state or others.
</p><p>Change password where and for what&nbsp;?
</p><p>Delete your cache and cookies.
</p><p>Please use more than 1 scanner as each uses diff tech&nbsp;:
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware</a>
</li></ul>
<p>Save your Report and google each before deleting anything as do not want to delete something you need,
If need help&nbsp;: SUGGEST IF STUFF FOUND GO HERE
</p>
<ul><li><a href="https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/" rel="nofollow">https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/</a>
</li></ul>
<p>Post in only 1 forum, then wait.
</p><p>Please let us know if this solved your issue or if need further assistance.
</p>