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ஆதரவு மன்றம்

Can't see any video on facebook, It shows only weird colours!

  • 15 replies
  • 2 இந்த பிரச்னைகள் உள்ளது
  • Last reply by Dave-H
பதிவிடப்பட்டது

Hi, As you see In the picture, this what I see most of times when I play any video or even A gif picture on facebook 85% shows like that, and only 15% works normally.. But on Youtube, Almost all videos work 98% without problems!!, this problem shows more on Facebook.. I have the latest version of my video card *Nvidia GT610 2G * And also Firefox Quantum.. And also the latest version of Adobe Flash Player.. *Windows 10, 8G Ram, Processor Intel Core I5 3470T* Although when I play any video from any other Browser, It works so normally without any problems at all!, but I love Firefox the most, I used to open from this great browser, I'm suffering from this problem for almost a year! please, I need a solution to this problem, HELP ME!

Hi, As you see In the picture, this what I see most of times when I play any video or even A gif picture on facebook 85% shows like that, and only 15% works normally.. But on Youtube, Almost all videos work 98% without problems!!, this problem shows more on Facebook.. I have the latest version of my video card *Nvidia GT610 2G * And also Firefox Quantum.. And also the latest version of Adobe Flash Player.. *Windows 10, 8G Ram, Processor Intel Core I5 3470T* Although when I play any video from any other Browser, It works so normally without any problems at all!, but I love Firefox the most, I used to open from this great browser, I'm suffering from this problem for almost a year! please, I need a solution to this problem, HELP ME!
Attached screenshots

DM_22 மூலமாக திருத்தப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi DM_22,

Maybe you could try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Read this answer in context 1

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Shockwave Flash 29.0 r0

பயன்பாடு

  • Firefox 59.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • Support URL: https://support.mozilla.org/1/firefox/59.0.2/WINNT/en-US/

நீட்சிகள்

  • Adblock Plus 3.0.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
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Javascript

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D11 vs_5_0 ps_5_0)
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Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4148 தீர்வுகள் 57912 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

See if this helps;

Type in the address bar about:config (press Enter) (promise to be careful if asked) Type in the search bar and look for the preference : media.wmf.dxva.d3d11.enabled And set its value to false. After, restart Firefox.

See if this helps; Type in the address bar '''about:config''' (press Enter) (promise to be careful if asked) Type in the search bar and look for the preference : '''media.wmf.dxva.d3d11.enabled ''' And set its value to false. After, restart Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17276 தீர்வுகள் 156150 பதில்கள்
பதிவிடப்பட்டது

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

First of all, Thank u guys soo much for your help!..

  • FredMcD* : I did what u said but unfortunately still the same problem..

And *cor-el* : I did the steps that u said and I'm running Firefox in safe mode right now, but even If it worked, how can I get used from the addons, this would be useless :/

First of all, Thank u guys soo much for your help!.. *FredMcD* : I did what u said but unfortunately still the same problem.. And *cor-el* : I did the steps that u said and I'm running Firefox in safe mode right now, but even If it worked, how can I get used from the addons, this would be useless :/
Happy112 561 தீர்வுகள் 5694 பதில்கள்
பதிவிடப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi DM_22,

Maybe you could try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Hi DM_22, Maybe you could try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps: '''In Firefox 55 and above''': # Click the menu button [[Image:New Fx Menu]] and select ''Options'' (Windows) or ''Preferences'' (Mac, Linux). # Select the ''General'' panel. # Under '''Performance''', uncheck ''Use recommended performance settings''. Additional settings will be displayed. #;[[Image:Fx55Performance-disableHWA|width=500]] # Uncheck '''Use hardware acceleration when available'''. # Close Firefox completely and then restart Firefox to see if the problem persists. Did this fix your problems? Please report back to us! If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
FredMcD
  • Top 10 Contributor
4148 தீர்வுகள் 57912 பதில்கள்
பதிவிடப்பட்டது

DM_22 said

I'm running Firefox in safe mode right now, but even If it worked, how can I get used from the addons, this would be useless :/

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

''DM_22 [[#answer-1097097|said]]'' <blockquote> I'm running Firefox in safe mode right now, but even If it worked, how can I get used from the addons, this would be useless :/ </blockquote> https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.
Dave-H 2 தீர்வுகள் 52 பதில்கள்
பதிவிடப்பட்டது

I have exactly the same problem! Firefox 59.0.2 x64 on Windows 10. It doesn't happen on all Facebook videos all the time, and sometimes doesn't happen in a session at all, but once it does happen, many (but not all) Facebook videos fail for the rest of the session. Disabling hardware acceleration in Firefox does fix it, but I'm surprised I have to do that when I have a powerful system with the latest software versions and a good professional Nvidia Quadro graphics card, with its latest driver. If it is just a Firefox problem, it needs fixing!

I have exactly the same problem! Firefox 59.0.2 x64 on Windows 10. It doesn't happen on all Facebook videos all the time, and sometimes doesn't happen in a session at all, but once it does happen, many (but not all) Facebook videos fail for the rest of the session. Disabling hardware acceleration in Firefox does fix it, but I'm surprised I have to do that when I have a powerful system with the latest software versions and a good professional Nvidia Quadro graphics card, with its latest driver. If it is just a Firefox problem, it needs fixing!

Dave-H மூலமாக திருத்தப்பட்டது

FredMcD
  • Top 10 Contributor
4148 தீர்வுகள் 57912 பதில்கள்
பதிவிடப்பட்டது

Type in the address bar about:config (press Enter) (promise to be careful if asked) Type in the search bar and look for the preference : media.wmf.dxva.d3d11.enabled And set its value to false. After, restart Firefox.

Type in the address bar '''about:config''' (press Enter) (promise to be careful if asked) Type in the search bar and look for the preference : '''media.wmf.dxva.d3d11.enabled ''' And set its value to false. After, restart Firefox.
Dave-H 2 தீர்வுகள் 52 பதில்கள்
பதிவிடப்பட்டது

Thanks, but sorry, same result as @DM_22 - no difference. The videos are still failing with that setting.

Thanks, but sorry, same result as @DM_22 - no difference. The videos are still failing with that setting.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Happy112 said

Hi DM_22, Maybe you could try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps: In Firefox 55 and above:
  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.
Did this fix your problems? Please report back to us! If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

This really helped! 'till now everything works so well without problems, Thank U sooo much!

''Happy112 [[#answer-1097103|said]]'' <blockquote> Hi DM_22, Maybe you could try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps: '''In Firefox 55 and above''': # Click the menu button [[Image:New Fx Menu]] and select ''Options'' (Windows) or ''Preferences'' (Mac, Linux). # Select the ''General'' panel. # Under '''Performance''', uncheck ''Use recommended performance settings''. Additional settings will be displayed. #;[[Image:Fx55Performance-disableHWA|width=500]] # Uncheck '''Use hardware acceleration when available'''. # Close Firefox completely and then restart Firefox to see if the problem persists. Did this fix your problems? Please report back to us! If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] </blockquote> This really helped! 'till now everything works so well without problems, Thank U sooo much!
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And thank u all for your help I really appreciate that

And thank u all for your help I really appreciate that
Happy112 561 தீர்வுகள் 5694 பதில்கள்
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DM_22 said

This really helped! 'till now everything works so well without problems, Thank U sooo much!

My pleasure - I'm glad that everything's back to normal  !

''DM_22 [[#answer-1100093|said]]'' <blockquote> This really helped! 'till now everything works so well without problems, Thank U sooo much! </blockquote> My pleasure - I'm glad that everything's back to normal !
Dave-H 2 தீர்வுகள் 52 பதில்கள்
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Turning hardware acceleration off isn't exactly a fix though is it? It's more a workaround to disable something that isn't working right. If I have a powerful machine with a high end graphics card using its current driver, on the latest operating system, I shouldn't have to turn hardware acceleration off to get videos displaying properly!

Turning hardware acceleration off isn't exactly a fix though is it? It's more a workaround to disable something that isn't working right. If I have a powerful machine with a high end graphics card using its current driver, on the latest operating system, I shouldn't have to turn hardware acceleration off to get videos displaying properly!
Dave-H 2 தீர்வுகள் 52 பதில்கள்
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Just bumping this to add that it's still happening in Firefox 61! Turning hardware acceleration off is a workaround, not a fix. I shouldn't have to do that on my high-end system. Will this ever be fixed? Strange that it only seems to happen on Facebook videos, I've never seen it happen anywhere else, like Instagram and YouTube. Cheers, Dave.

Just bumping this to add that it's still happening in Firefox 61! Turning hardware acceleration off is a workaround, not a fix. I shouldn't have to do that on my high-end system. Will this ever be fixed? Strange that it only seems to happen on Facebook videos, I've never seen it happen anywhere else, like Instagram and YouTube. Cheers, Dave.
cor-el
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Note that problems with hardware acceleration are usually incompatibility issues between Firefox and the graphics display driver and can happen with any setup. Using multiple monitors can also cause issues.

Note that problems with hardware acceleration are usually incompatibility issues between Firefox and the graphics display driver and can happen with any setup. Using multiple monitors can also cause issues.
Dave-H 2 தீர்வுகள் 52 பதில்கள்
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True of course, but you still don't expect it to happen with a professional Nvidia Quadro card with the latest drivers! I'm not using multiple monitors. Also, why is it only happening on Facebook? What's different about their videos? I've never seen the effect anywhere else.

True of course, but you still don't expect it to happen with a professional Nvidia Quadro card with the latest drivers! I'm not using multiple monitors. Also, why is it only happening on Facebook? What's different about their videos? I've never seen the effect anywhere else.