Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why after giving permission do I still get this response ''Camera not authorized. Please check your media permissions settings.''

  • 41 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • Last reply by joseph501325

checking my webcam on a test webcam site ----- permission I get this-----

Camera not authorized. Please check your media permissions settings.

There have been times where it let me through and I was able to test it but more often it refuses. Also have the same problem

using Facebook. When I switch over to Chrome browser I don't have any problems which leads me to believe the problem is with

Firefox. I've seen other people mentioning this but I didn't see any resolutions

தீர்வு தேர்ந்தெடுக்கப்பட்டது

joseph501325 said

Happy112 said
Stab in the dark, but have you checked the Settings here (see screenshot) :

Here it is

Glory over me the umteenth time I did for some reason it worked. I have no idea what is different

Read this answer in context 👍 0

All Replies (20)

Did you see if your webcam driver software is loading and see the webcam?

If you get the permission dialog --

-- and click Allow, then I don't think Firefox's internal settings would be blocking the access. Could it be an add-on??

You can view, disable, and often remove extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything media or privacy-related, or that you just do not remember installing or why? If in doubt, disable (or remove).

Any improvement?

Thanks so much for your responses

I was unaware of all the settings in downloaderhelper

That may be the problem. Thank you I'll look into it.

My camera and mic work fine on Chrome so that leads me to believe

its somewhere in Firefox

Disabled Downloadhelper yet still no go on the camera

joseph501325 மூலமாக திருத்தப்பட்டது

joseph501325 said

Firefox Browser same camera same PC

Do you get that error message after clicking "Allow" or is Firefox never showing you this prompt:

Hello,thank you.

I'm still trying to get it to work on Firefox

I get the prompt and it says that its allowed -- I wish I could show you a screen shot of that ---- you'd have to show me how you do that. It says its allowed but doesen't allow it

Could you check whether this turns up any non-default preference settings:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste media*enable and pause while the list is filtered

Normally, nothing will be bolded; all items will have "default" in the Status column. Do you have anything "modified" here?

Thanks for your help

All items are default

Nothing modified

Wow! I must have not waited long enough for it to filter

On and on it goes. Is there something specific to look for?

Regarding the screenshots, I think you skipped a step:

(2) In the search box above the list, type or paste media*enable and pause while the list is filtered

Or you are looking in other places that may not be relevant. ??

Anyway, I don't have any other thoughts at the moment about why it might be blocked even with "Allow" permission.

  1. 1
  2. 2
  3. 3