Severe software conflicts with "tobii pceye-mini" eye tracker.
firefox 57.0.4（64-bit）新內核瀏覽器與“tobii pceye-mini”眼動儀軟件之間的嚴重衝突。 導致Firefox崩潰。 我可不可以請託開發商盡快解決問題？ 謝謝！
firefox 57.0.4 (64-bit) A serious conflict between the new kernel browser and the "tobii pceye-mini" eye tracker software. Causes Firefox to crash. May I ask developers to solve the problem as soon as possible? Thank you!
Product page：http://www2.tobiidynavox.com/support/pceye-mini/
driver：http://tdvox.web-downloads.s3.amazonaws.com/PCEye/software/TobiiDynavox_PCEye_Installer_Offline_2.4.2.164.exe
All Replies (4)
Please provide the Crash ID report numbers for those crashes so that we can get an idea what happening during those crashes.
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
UUID：c633eae9-be53-4d38-befd-c27630180122 UUID：6237a3ae-e5c2-4885-84e9-c62ba0180122 UUID：2e61ddc0-1789-4a65-bacb-a651d0180122 UUID：ac62fa5e-75be-46b5-aae9-893860180122
Sometimes it is not always possible for a software crash. Firefox will stop working.
Anyway, please developer help, thanks!
the-edmeister said
Please provide the Crash ID report numbers for those crashes so that we can get an idea what happening during those crashes. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
UUID：c633eae9-be53-4d38-befd-c27630180122 UUID：6237a3ae-e5c2-4885-84e9-c62ba0180122 UUID：2e61ddc0-1789-4a65-bacb-a651d0180122 UUID：ac62fa5e-75be-46b5-aae9-893860180122
Sometimes it is not always possible for a software crash. Firefox will stop working. Anyway, please developer help, thanks!
Where did you get those Crash Report ID's from? Submitted crash reports usually start with bp- and are hyperlinks, not just alpha/text strings.
Hopefully these are your Crash Reports - the alpha/numeric strings match. https://crash-stats.mozilla.com/report/index/c633eae9-be53-4d38-befd-c27630180122 https://crash-stats.mozilla.com/report/index/6237a3ae-e5c2-4885-84e9-c62ba0180122 https://crash-stats.mozilla.com/report/index/2e61ddc0-1789-4a65-bacb-a651d0180122 https://crash-stats.mozilla.com/report/index/ac62fa5e-75be-46b5-aae9-893860180122
Sorry, I have no ideas for solutions concerning [@ IPCError-browser | ShutDownKill ] type crashes. My slim knowledge says it's usually due to a faulty DLL file that was installed by an external program. If that is the case for your crashes, the solution lies with the developer of the application that installed that DLL file for Firefox to use.
In other words, contact dynavoxtech here: http://www2.tobiidynavox.com/support-training/