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ஆதரவு மன்றம்

Firefox crashes

  • 3 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by cor-el
பதிவிடப்பட்டது

Mozilla crashes in both regular and safe mode.

Attached should be all crash ids

Mozilla crashes in both regular and safe mode. Attached should be all crash ids

Additional System Details

நிறுவப்பட்ட நிரல்கள்

None I think

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36

கூடுதல் தகவல்

Application Basics
------------------
Name: Firefox
Version: 55.0.3
Build ID: 20170824053622
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
OS: Windows_NT 6.3
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 1/1
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-d1ce19c9-e9d6-49d0-a4ce-662001170904
Submitted: 33 minutes ago
Report ID: bp-014d3e42-ecc0-40b5-bb1a-e89c61170904
Submitted: 33 minutes ago
Report ID: bp-04b4f279-2eba-4acd-981d-a7a781170904
Submitted: 36 minutes ago
Report ID: bp-a7194622-db3d-4d69-a544-6276e1170904
Submitted: 36 minutes ago
All Crash Reports (including 20 pending crashes in the given time range)
Firefox Features
----------------
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Click-to-Play staged rollout
Version: 1.2
ID: clicktoplay-rollout@mozilla.org
Name: Firefox Screenshots
Version: 10.12.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.1
ID: followonsearch@mozilla.com
Name: Multi-process staged rollout
Version: 2.0
ID: e10srollout@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Shield Recipe Client
Version: 55.1
ID: shield-recipe-client@mozilla.org
Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org
Extensions
----------
Name: McAfee WebAdvisor
Version: 6.0.0.112
Enabled: false
ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Graphics
--------
Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008d0e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008d0e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.3.9600.18696)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0416
Driver Version: 10.18.10.3574
Driver Date: 4-23-2014
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys ID: 185d1043
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce GTX 860M
Vendor ID: 0x10de
Device ID: 0x1392
Driver Version: 9.18.13.3360
Driver Date: 9-16-2014
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 185d1043
RAM: 2048
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 24520
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170824053622
browser.startup.homepage_override.buildID: 20170824053622
browser.startup.homepage_override.mstone: 55.0.3
browser.tabs.remote.autostart.2: true
browser.urlbar.lastSuggestionsPromptDate: 20170903
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.ipc.processCount.web: 1
extensions.lastAppVersion: 55.0.3
gfx.crash-guard.d3d11layers.appVersion: 55.0.3
gfx.crash-guard.d3d11layers.deviceID: 0x0416
gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.3574
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1504496579
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170824053622
media.gmp-manager.lastCheck: 1504496579
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 115440
plugin.disable_full_page_plugin_for_types: application/pdf
plugins.ctprollout.cohort: excluded
plugins.ctprollout.cohortSample: 0.673977
security.sandbox.content.tempDirSuffix: {e876a621-3f2e-4c4a-ae27-82fc4f5f42d6}
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.15
Version in use: 4.15
NSS
Expected minimum version: 3.31.1
Version in use: 3.31.1
NSSSMIME
Expected minimum version: 3.31.1
Version in use: 3.31.1
NSSSSL
Expected minimum version: 3.31.1
Version in use: 3.31.1
NSSUTIL
Expected minimum version: 3.31.1
Version in use: 3.31.1
Experimental Features
---------------------
Sandbox
-------
Content Process Sandbox Level: 1
Effective Content Process Sandbox Level: 1

Moses
  • Moderator
459 தீர்வுகள் 3607 பதில்கள்
பதிவிடப்பட்டது

There is nothing attached. Please follow the below steps to obtain your crash IDs so we can better assist you. The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
There is nothing attached. Please follow the below steps to obtain your crash IDs so we can better assist you. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]
cor-el
  • Top 10 Contributor
  • Moderator
17535 தீர்வுகள் 158559 பதில்கள்
பதிவிடப்பட்டது

Note that there are crash report GUIDs in the System Details list.

Report ID: bp-d1ce19c9-e9d6-49d0-a4ce-662001170904
Submitted: 33 minutes ago
Report ID: bp-014d3e42-ecc0-40b5-bb1a-e89c61170904
Submitted: 33 minutes ago
Report ID: bp-04b4f279-2eba-4acd-981d-a7a781170904
Submitted: 36 minutes ago
Report ID: bp-a7194622-db3d-4d69-a544-6276e1170904
Note that there are crash report GUIDs in the System Details list. <pre><nowiki>Report ID: bp-d1ce19c9-e9d6-49d0-a4ce-662001170904 Submitted: 33 minutes ago Report ID: bp-014d3e42-ecc0-40b5-bb1a-e89c61170904 Submitted: 33 minutes ago Report ID: bp-04b4f279-2eba-4acd-981d-a7a781170904 Submitted: 36 minutes ago Report ID: bp-a7194622-db3d-4d69-a544-6276e1170904</nowiki></pre>
cor-el
  • Top 10 Contributor
  • Moderator
17535 தீர்வுகள் 158559 பதில்கள்
பதிவிடப்பட்டது

This looks related to the Windows DLL blocklist feature.

  • mozglue/build/WindowsDllBlocklist.cpp:809
This looks related to the Windows DLL blocklist feature. * mozglue/build/WindowsDllBlocklist.cpp:809