Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm told I don't have permission to update, go to system administrator which I don't have; it's a laptop.

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • Last reply by FredMcD

I can't update Firefox! Every time I use it I'm told there is a stability update that needs to be installed but when I try, I get the message that I do not have permission to install it! I'm then told to go to my system administrator but I don't have such a thing. There's only me.

It's a laptop, quite elderly, and I'm being driven to drink by the constant messages telling me to update! Please help!


All Replies (2)

Every laptop has an admin account. Provided that this is not a malicious pop requesting access to your Laptop, you should have one. When you launch the laptop, you should have 2 prompts for users. One should be yours another is an administrator account or someone else's account with those rights. If that is not the case, it means you have the permissions. You just need to accept the Windows prompt that should pop up. If that doesn't happen, you can try right-clicking Firefox and "Run as administrator" then proceed to update.

Shut down Firefox. Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Right click on Firefox.exe and select Properties. Now select Compatibility. Turn Off Run This Program In Compatibility Mode, and Run This Program As An Administrator.

Do the same for any Firefox shortcuts you have. Now restart Firefox.