Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot send message with new identity/alias

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 2 views
  • Last reply by halpen

halpen
halpen
more options

I created a new alias following thunderbird instructions. However, when I try to send email through thunderbird using the new alias, I get the following error message:

An error occurred while sending mail. The mail server responded: You are not authorized to send mail as <email deleted for privacy>. Please verify that your email address is correct in your account settings and try again.

I'm not sure what I'm doing wrong. Please help. Thanks, halpen

I created a new alias following thunderbird instructions. However, when I try to send email through thunderbird using the new alias, I get the following error message: An error occurred while sending mail. The mail server responded: You are not authorized to send mail as <email deleted for privacy>. Please verify that your email address is correct in your account settings and try again. I'm not sure what I'm doing wrong. Please help. Thanks, halpen

All Replies (2)

halpen
halpen கேள்வியின் உரிமையாளர்
more options

Hello, thanks for your help! I use Bell sympatico mail in Canada, so it's set up to go through smtphm.sympatico.ca which is my default sever. what you are describing above may indeed be the problem. i will look into that.

halpen
halpen கேள்வியின் உரிமையாளர்
more options

when you say add a new account, do you mean create a new account in thunderbird instead of a new identity?