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ஆதரவு மன்றம்

Firefox chashes after closing - StackHash_0a9e

  • 4 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by FredMcD
பதிவிடப்பட்டது

I can use Firefox withou problems. But after I close it, it takes 5 to 15 seconds, then the Windows message "Firefox has a problem and must be closed" appears. I cannot start Firefox anymore, I have to reboot. Microsoft Explorer still works. Open office also seems to have a problem.

Here the detailed description (I use a German Windows): Problemsignatur:

 Problemereignisname:	BEX
 Anwendungsname:	firefox.exe
 Anwendungsversion:	51.0.1.6234
 Anwendungszeitstempel:	5888f28c
 Fehlermodulname:	StackHash_0a9e
 Fehlermodulversion:	0.0.0.0
 Fehlermodulzeitstempel:	00000000
 Ausnahmeoffset:	00001681
 Ausnahmecode:	c0000005
 Ausnahmedaten:	00000008
 Betriebsystemversion:	6.1.7601.2.1.0.768.3
 Gebietsschema-ID:	1031
 Zusatzinformation 1:	0a9e
 Zusatzinformation 2:	0a9e372d3b4ad19135b953a78882e789
 Zusatzinformation 3:	0a9e
 Zusatzinformation 4:	0a9e372d3b4ad19135b953a78882e789

What I tried so far (without success): Run firefox without any add-on Remove firefox using Windows deinstaller and re-install from the Mozilla page Remove the Anti-Virus software Use MozBackup and load a one year old backup (far older than the problem)

I am using Firefox 51.0.1 (32-Bit) and Windows 7, all important updates installed, last KB 890830

Thank you very much for any helpful comment in advance

I can use Firefox withou problems. But after I close it, it takes 5 to 15 seconds, then the Windows message "Firefox has a problem and must be closed" appears. I cannot start Firefox anymore, I have to reboot. Microsoft Explorer still works. Open office also seems to have a problem. Here the detailed description (I use a German Windows): Problemsignatur: Problemereignisname: BEX Anwendungsname: firefox.exe Anwendungsversion: 51.0.1.6234 Anwendungszeitstempel: 5888f28c Fehlermodulname: StackHash_0a9e Fehlermodulversion: 0.0.0.0 Fehlermodulzeitstempel: 00000000 Ausnahmeoffset: 00001681 Ausnahmecode: c0000005 Ausnahmedaten: 00000008 Betriebsystemversion: 6.1.7601.2.1.0.768.3 Gebietsschema-ID: 1031 Zusatzinformation 1: 0a9e Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789 Zusatzinformation 3: 0a9e Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789 ----------------- What I tried so far (without success): Run firefox without any add-on Remove firefox using Windows deinstaller and re-install from the Mozilla page Remove the Anti-Virus software Use MozBackup and load a one year old backup (far older than the problem) I am using Firefox 51.0.1 (32-Bit) and Windows 7, all important updates installed, last KB 890830 Thank you very much for any helpful comment in advance

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.121.2 for Mozilla browsers
  • Shockwave Flash 24.0 r0
  • VLC media player Web Plugin

பயன்பாடு

  • Firefox 51.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
  • Support URL: https://support.mozilla.org/1/firefox/51.0.1/WINNT/de/

நீட்சிகள்

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.7 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • BetterPrivacy 1.69 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3}) (Inactive)
  • Flash Control 2.1.4 (jid1-sNL73VCI4UB0Fw@jetpack) (Inactive)
  • Ghostery 6.1.0 (firefox@ghostery.com) (Inactive)
  • Image Picker 1.9.5 (ImagePicker@topolog.org) (Inactive)
  • NoScript 2.9.0.10 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • Rikaichan 2.09.1-signed ({0AA9101C-D3C1-4129-A9B7-D778C6A17F82}) (Inactive)
  • Rikaichan Japanese-German Dictionary File 2.01.160101 (rikaichan-jpde@polarcloud.com) (Inactive)
  • toktogi 0.6.6 (toktogi@toktogi.com) (Inactive)
  • ZenMate Security, Privacy & Unblock VPN 5.4.8 (firefox@zenmate.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0f31
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 40201297
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 3-11-2014
  • driverDate2:
  • driverVersion: 10.18.10.3496
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4307 தீர்வுகள் 60481 பதில்கள்
பதிவிடப்பட்டது

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thanks, Fred

Most of the crashes are prior September 2016, maybe beacuse I restored a MozBackup from that time. But I reproduced the error, did a reboot and have now a very recent crash report.

https://crash-stats.mozilla.com/report/index/bp-e673726e-a289-433f-9db6-c50ee2170203

As I see that flash is mentioned very often, I did deactivate flas-control and noscript, but it is crashing again

https://crash-stats.mozilla.com/report/index/da1ea9be-0078-4e55-bbfb-fe2272170203

The crash report mentions something about plugin Shockwave Flash Version: 21.0.0.197 Filename: NPSWF32_21_0_0_197.dll, but the plugin check and Adobe tells me that I use the actual 24.0 r0 v. 24.0.0.194.

Thanks, Fred Most of the crashes are prior September 2016, maybe beacuse I restored a MozBackup from that time. But I reproduced the error, did a reboot and have now a very recent crash report. https://crash-stats.mozilla.com/report/index/bp-e673726e-a289-433f-9db6-c50ee2170203 As I see that flash is mentioned very often, I did deactivate flas-control and noscript, but it is crashing again https://crash-stats.mozilla.com/report/index/da1ea9be-0078-4e55-bbfb-fe2272170203 The crash report mentions something about plugin Shockwave Flash Version: 21.0.0.197 Filename: NPSWF32_21_0_0_197.dll, but the plugin check and Adobe tells me that I use the actual 24.0 r0 v. 24.0.0.194.
FredMcD
  • Top 10 Contributor
4307 தீர்வுகள் 60481 பதில்கள்
பதிவிடப்பட்டது

Product Firefox Release Channel release Version 49.0 Build ID 20160916101415 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-e673726e-a289-433f-9db6-c50ee2170203 Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.162

Attention Sumo's there are 20 related bug reports

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 45.0.1 Build ID 20160315153207 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-da1ea9be-0078-4e55-bbfb-fe2272170203 Signature: hang | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin Shockwave Flash Version: 21.0.0.197

This is for Sumo's Related Bugs 1318909 RESOLVED DUPLICATE Crash in hang | MsgWaitForMultipleObjects | F_1152915508___________________________________

Product Firefox Release Channel release Version 49.0 Build ID 20160916101415 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-e673726e-a289-433f-9db6-c50ee2170203 Signature: F1398665248 Process Type plugin Shockwave Flash Version: 23.0.0.162 Attention Sumo's there are 20 related bug reports IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 45.0.1 Build ID 20160315153207 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-da1ea9be-0078-4e55-bbfb-fe2272170203 Signature: hang | MsgWaitForMultipleObjects | F_1152915508 Process Type plugin Shockwave Flash Version: 21.0.0.197 This is for Sumo's Related Bugs 1318909 RESOLVED DUPLICATE Crash in hang | MsgWaitForMultipleObjects | F_1152915508___________________________________
FredMcD
  • Top 10 Contributor
4307 தீர்வுகள் 60481 பதில்கள்
பதிவிடப்பட்டது

Were you updating Firefox? The system details show a different version for the above reports, and the computer that created this post.

The reports are showing old versions of the Adobe flash player. Old versions need to be updated. Please follow these instructions;


Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.194

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Were you updating Firefox? The system details show a different version for the above reports, and the computer that created this post. The reports are showing old versions of the Adobe flash player. Old versions need to be updated. Please follow these instructions; Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 24.0.0.194''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> ------------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration