FireFox update problem க்கான சமீபத்திய பதில்கள்https://support.mozilla.org/ta/questions/11554742017-01-31T04:44:26-08:00If the bad program came from Mozilla.org you would be right
to be angry with them. But . . . . .
. 2017-01-31T04:44:26-08:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1155474#answer-958634<p>If the bad program came from <a href="http://Mozilla.org" rel="nofollow">Mozilla.org</a> you would be right
to be angry with them. But . . . . .
</p><p>. <strong>Whenever you get a message / popup that</strong>
<strong>software / files need to be updated;</strong>
</p><p> <u><strong>DO NOT USE ANY OF</strong></u>
<u><strong>THE PROVIDED LINKS</strong></u>
</p><p>While this may be a legitimate message, it could also be
<u><strong>Malware or a Virus</strong></u>.
Anytime you want or need to check for upgrades,
go to the website of the <u><strong>True Owner</strong></u> of the program in question.
For example, to check out Firefox, go to <strong><a href="https://www.mozilla.org" rel="nofollow">https://www.mozilla.org</a></strong> {web link}
</p><p>You can report such a site at;
<strong><a href="http://www.google.com/safebrowsing/report_phish/" rel="nofollow">Google Report Phishing Page</a></strong> {web link}
which is the same when done while on site by going to
<strong>Help &gt; Report Web Forgery</strong>
</p><p><strong><a href="http://www.mozilla.org/en-US/legal/fraud-report/" rel="nofollow">Help us safeguard Mozilla’s trademarks by reporting misuse</a></strong> {web link}
</p><p>For the last eight months, an epidemic of <strong>Fake Update Notices</strong>
have been popping up all over the place.
<a href="https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update" rel="nofollow">https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update</a>
</p>Hey I'm not in the first grade when it comes to computers, I'm the only computer service guy out her2017-01-31T02:53:59-08:00Terryl2https://support.mozilla.org/ta/questions/1155474#answer-958594<p>Hey I'm not in the first grade when it comes to computers, I'm the only computer service guy out here within 50 miles of the nearest city.
</p><p>The first thing I do is run all sorts of AV and Malware scans for several different suppliers on the problem PC.
</p><p>But this is the first time I have seen an update to Firefox do this to a PC, I had to weed through all her picture and music folders and delete all the junk manually, it was a big mess.
</p><p>I saw on another site that it could have been a fake or counterfeit update, if that is the case then it's Firefox that has a problem.
</p><p>My customer is now a bit afraid to use Firefox and wants to switch to another browser, I have talked her out of it, until I get a better answer then just canned responses.
</p>FredMcD said
Mozilla installers only install Mozilla products. Nothing else.
You may have ad / ma2017-01-30T04:21:09-08:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1155474#answer-958198<p><em>FredMcD <a href="#answer-957770" rel="nofollow">said</a></em>
</p>
<blockquote>
Mozilla installers only install Mozilla products. Nothing else.
</blockquote>
<p>You may have ad / mal-ware. Further information can be found in the <a href="/en-US/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">Troubleshoot Firefox issues caused by malware</a> article.
</p><p>Run most or all of the listed malware scanners. Each works differently. If one
program misses something, another may pick it up.
</p>I will do that later if needed.
My big question is WHY did all the junk wined up in the music folder2017-01-30T03:41:48-08:00Terryl2https://support.mozilla.org/ta/questions/1155474#answer-958179<p>I will do that later if needed.
</p><p>My big question is <strong>WHY</strong> did all the junk wined up in the music folder????
</p><p>I had to delete by hand about 90 MB of junk, and on a second look it created a second set of document files in the music folder.
</p><p>Now what is the current level of FireFox??? Is 52.0 the latest? As my PC shows it to be 51.0.1.
</p>Was the update done via Firefox > options or something else?
Anything else could be a scam.
Mozil2017-01-29T02:08:23-08:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1155474#answer-957770<p>Was the update done via Firefox &gt; options or something else?
Anything else could be a scam.
</p><p>Mozilla installers only install Mozilla products. Nothing else.
</p>
<hr>
<p>Let’s do a full clean re-install;
<strong><a href="http://www.mozilla.org/en-US/firefox/all/" rel="nofollow">Download Firefox For All languages And Systems</a></strong> {web link}
Save the file. Then <strong>Close Firefox.</strong>
</p><p>Using your file browser, open the <strong>Programs Folder</strong> on your computer.
</p><p><strong>Windows:</strong> C:\Program Files
C:\Program Files (x86)
</p><p><strong>Mac:</strong> Open the "Applications" folder.<br><a href="https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac" rel="nofollow">https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac</a>
</p><p><strong>Linux:</strong> Check your user manual.
If you installed Firefox with the distro-based package manager,
you should use the same way to uninstall it - see Install <a href="https://support.mozilla.org/en-US/kb/install-firefox-linux" rel="nofollow">Firefox on Linux</a>.
If you downloaded and installed the binary package
from the <a href="http://www.mozilla.org/firefox#desktop" rel="nofollow">Firefox download page,</a> simply remove the folder
Firefox in your home directory.
</p><p><strong>Do Not</strong> remove the profiles folder.
</p><p>Look for, and rename any <strong>Mozilla</strong> or <strong>Firefox</strong> program folders by adding
<strong>.old</strong> to them. Do not rename the <strong>Mozilla Thunderbird</strong> folder if there is one.
</p><p>After rebooting the computer, run a registry scanner if you have one. Then run
the installer. If all goes well, remove the OLD folders when you are done.
</p>
<hr>
<p>If there is a problem, start your <strong>Computer</strong> in safe mode and try again.
</p><p><strong><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">Starting The Computer In Safe Mode;<br>Free Online Encyclopedia</a></strong>
</p>No one ???????
2017-01-29T01:15:04-08:00Terryl2https://support.mozilla.org/ta/questions/1155474#answer-957740<p>No one&nbsp;???????
</p>