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ஆதரவு மன்றம்

Outlook Calendar and mail are not working in FF 50, but are in IE. Fix?

  • 6 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by BigDaveA
பதிவிடப்பட்டது

Firefox was updated and now Outlook Calendar and e-mail are not working/loading properly and I cannot view them. IE shows them fine.

Firefox was updated and now Outlook Calendar and e-mail are not working/loading properly and I cannot view them. IE shows them fine.

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape
  • Citrix Online App Detector Plugin
  • DYMO Label Framework Plugin
  • GEPlugin
  • Version 5.41.3.0
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 22.0 r0
  • Shockwave Flash 23.0 r0
  • WildTangent Games App V2 Presence Detector

பயன்பாடு

  • Firefox 50.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0.2/WINNT/en-US/

நீட்சிகள்

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Kaspersky Protection 4.6.3-15 (light_plugin_ACF0E80077C511E59DED005056C00008@kaspersky.com)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 19ad1043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 8-5-2015
  • driverDate2:
  • driverVersion: 10.18.15.4268
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4268); Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
DavidPost-1 4 தீர்வுகள் 20 பதில்கள்
பதிவிடப்பட்டது

Hi,

I've just tried logging into an outlook account and successfully managed to read an email, and look at a calendar. That suggests that this is not a general firefox problem, but it could be something to do with cached pages, cookies or addons etc.

Can I recommend that you try the suggestions from this answer to a similar question https://support.mozilla.org/en-US/questions/1114389#answer-856250

Let me know how it goes!

Thanks, Dave

Hi, I've just tried logging into an outlook account and successfully managed to read an email, and look at a calendar. That suggests that this is not a general firefox problem, but it could be something to do with cached pages, cookies or addons etc. Can I recommend that you try the suggestions from this answer to a similar question https://support.mozilla.org/en-US/questions/1114389#answer-856250 Let me know how it goes! Thanks, Dave
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Update, mail is working (it happened to be working before trying the recommended solution) but calendar is still not. It comes up to the calendar "page", but remains blank (Calendar header appears, but no calendar)

Update, mail is working (it happened to be working before trying the recommended solution) but calendar is still not. It comes up to the calendar "page", but remains blank (Calendar header appears, but no calendar)
DavidPost-1 4 தீர்வுகள் 20 பதில்கள்
பதிவிடப்பட்டது

BigDaveA said

Update, mail is working (it happened to be working before trying the recommended solution) but calendar is still not. It comes up to the calendar "page", but remains blank (Calendar header appears, but no calendar)

Just to confirm, have you now tried everything in the recommended solution?

''BigDaveA [[#answer-942149|said]]'' <blockquote> Update, mail is working (it happened to be working before trying the recommended solution) but calendar is still not. It comes up to the calendar "page", but remains blank (Calendar header appears, but no calendar) </blockquote> Just to confirm, have you now tried everything in the recommended solution?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Yes, I tried clearing the cache, this did not change anything, I still have the same issue.

PS- F just updated itself just before this started.

Yes, I tried clearing the cache, this did not change anything, I still have the same issue. PS- F just updated itself just before this started.
DavidPost-1 4 தீர்வுகள் 20 பதில்கள்
பதிவிடப்பட்டது

Clearing the cache is the first suggestion on the linked answer. There are two more to try! Clearing cookies and starting firefox in safe mode.

Clearing the cache is the first suggestion on the linked answer. There are two more to try! Clearing cookies and starting firefox in safe mode.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Cookies are cleared, but not sure how to start FF in Safe Mode.

FYI- The calendar works fine in Chrome.

PS- None of the Tool settings in Outlook Calendar (refresh, automatic replies etc.) can be accessed.

Cookies are cleared, but not sure how to start FF in Safe Mode. FYI- The calendar works fine in Chrome. PS- None of the Tool settings in Outlook Calendar (refresh, automatic replies etc.) can be accessed.