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TB update deleted past 9 months messages

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by christ1

thomastinker
thomastinker
more options

I just updated TB to version 45, and now the past 9 months worth of messages are gone. Where did they go? Are they recoverable? All messages before Dec.14, 2015 are still there.

Using TB 45 on Windows 10. 


 Application Basics

   Name: Thunderbird
   Version: 45.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160825102941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.ii-okinawa.ne.jp:110, plain, passwordCleartext
     OUTGOING: , auth.ii-okinawa.ne.jp:587, plain, passwordEncrypted, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.dreistadt.com:143, plain, passwordCleartext
     OUTGOING: , smtp.dreistadt.com:587, plain, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-b2a196c6-9642-4f23-9e93-f0c642160322 (3/22/2016)

 Extensions
   Lightning, 4.7.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.3.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 1c3177d8-2156-4647-a4da-84d850ad15e
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":falsec
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1458693748
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: AMD Radeon HD 8670D
     Vendor ID: 0x1002
     Device ID: 0x990c
     Adapter RAM: 768
     Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.201.1151.1008
     Driver Date: 11-4-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.14393.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8670D Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
I just updated TB to version 45, and now the past 9 months worth of messages are gone. Where did they go? Are they recoverable? All messages before Dec.14, 2015 are still there. Using TB 45 on Windows 10. Application Basics Name: Thunderbird Version: 45.3.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.3.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20160825102941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.ii-okinawa.ne.jp:110, plain, passwordCleartext OUTGOING: , auth.ii-okinawa.ne.jp:587, plain, passwordEncrypted, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) mail.dreistadt.com:143, plain, passwordCleartext OUTGOING: , smtp.dreistadt.com:587, plain, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-b2a196c6-9642-4f23-9e93-f0c642160322 (3/22/2016) Extensions Lightning, 4.7.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.3.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 1c3177d8-2156-4647-a4da-84d850ad15e mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":falsec network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1458693748 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Graphics Adapter Description: AMD Radeon HD 8670D Vendor ID: 0x1002 Device ID: 0x990c Adapter RAM: 768 Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 15.201.1151.1008 Driver Date: 11-4-2015 Direct2D Enabled: false DirectWrite Enabled: false (10.0.14393.0) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8670D Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSS Util 3.21.1 3.21.1 NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

The update doesn't cause loss of messages. The most likely cause is anti-virus software messing with Thunderbird mail files is causing corruption.

You can restore your lost messages from a backup of your Thunderbird profile if you took the effort to create one in the first place. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Also see this article. http://kb.mozillazine.org/Disappearing_mail

Not related to the lost messages problem, both of your accounts communicate with the server in the clear. I.e. your password is transmitted in the clear every time you access the server. Don't your email provider's offer secure connections or you simply don't care?

christ1 மூலமாக திருத்தப்பட்டது