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With OS Capitain I repeatedly get "Are you sure you want to open Firefox? and YET Firefox is my default browser

  • 3 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
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  • Last reply by FredMcD

For some reason it doesn't think I trust Firefox. I even Refreshed Firefox successfully

For some reason it doesn't think I trust Firefox. I even Refreshed Firefox successfully

All Replies (3)

What is asking you the question?

Hello,

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Thank you!

I have sent you the screen shot.

The problem begins when I change to El Capitain. Firefox is my default browser and is marked accordingly But every time I open Firefox I get the message that I placed in the image.

I have 2010 vintage IMac

That looks like it's from your protection program. Or the firewall.


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
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