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Facebook, and all facebook apps, only open as a page of characters or code in Firefox. How can I fix this?

  • 4 பதிலளிப்புகள்
  • 11 இந்த பிரச்னைகள் உள்ளது
  • 6 views
  • Last reply by rinamanta

rinamanta
rinamanta
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Please see the attached image. This only started today. I can open Facebook fine in Internet Explorer, but when I navigate to the page in Firefox, I only see the page of code. I see the same or a similar page when I try to open the Facebook Scrabble page on my laptop, or Instagram.

I tried the following, and nothing has fixed the problem yet: - cleared the browser history, cache and cookies - refreshed Firefox - did a full virus scan with AdAware and found nothing - restarted my computer

How can I fix this problem?

Please see the attached image. This only started today. I can open Facebook fine in Internet Explorer, but when I navigate to the page in Firefox, I only see the page of code. I see the same or a similar page when I try to open the Facebook Scrabble page on my laptop, or Instagram. I tried the following, and nothing has fixed the problem yet: - cleared the browser history, cache and cookies - refreshed Firefox - did a full virus scan with AdAware and found nothing - restarted my computer How can I fix this problem?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi, are you using kaspersky as your security program? if so, please disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky, reboot your system afterwards and see if the issue is still occurring...

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All Replies (4)

rinamanta
rinamanta கேள்வியின் உரிமையாளர்
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Oh, the image didn't load before. Here it is.

dfaovred
dfaovred
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rinamanta said

Please see the attached image. This only started today. I can open Facebook fine in Internet Explorer, but when I navigate to the page in Firefox, I only see the page of code. I see the same or a similar page when I try to open the Facebook Scrabble page on my laptop, or Instagram. I tried the following, and nothing has fixed the problem yet: - cleared the browser history, cache and cookies - refreshed Firefox - did a full virus scan with AdAware and found nothing - restarted my computer How can I fix this problem?

I have this problem as well. I have reverted to Firefox 45.0.2 for now which has solved it.

philipp
philipp
  • Moderator
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தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi, are you using kaspersky as your security program? if so, please disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky, reboot your system afterwards and see if the issue is still occurring...

rinamanta
rinamanta கேள்வியின் உரிமையாளர்
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Yes, I use Kaspersky--and that solution worked! Hooray. Thank you!