security settings will not save க்கான சமீபத்திய பதில்கள்https://support.mozilla.org/ta/questions/11207592016-05-03T01:00:18-07:00I deleted the password manager for trend micro and it appears that the problem is solved. Thanks for2016-05-03T01:00:18-07:00gibbons368https://support.mozilla.org/ta/questions/1120759#answer-872684<p>I deleted the password manager for trend micro and it appears that the problem is solved. Thanks for your help
</p>Yes, I think it's interfering this way as soon as it's installed on a system. I'd remove it if you d2016-05-03T00:38:51-07:00philipphttps://support.mozilla.org/ta/questions/1120759#answer-872676<p>Yes, I think it's interfering this way as soon as it's installed on a system. I'd remove it if you don't make use of it.
</p>I do have Trend Micro running on my machine, but I'm not using the password manager feature. Could t2016-05-03T00:36:04-07:00gibbons368https://support.mozilla.org/ta/questions/1120759#answer-872673<p>I do have Trend Micro running on my machine, but I'm not using the password manager feature. Could this still be the issue?
</p>i've learned from other users that the trend micro password manager might be responsible for that be2016-05-03T00:17:41-07:00philipphttps://support.mozilla.org/ta/questions/1120759#answer-872666<p>i've learned from other users that the trend micro password manager might be responsible for that behaviour as well. please uninstall it through your system control panel in case you're not using it.
</p>Thanks again
2016-04-30T03:14:47-07:00gibbons368https://support.mozilla.org/ta/questions/1120759#answer-871778<p>Thanks again
</p>this won't affect your settings or customisations but would just make sure that there are no uninten2016-04-30T03:12:21-07:00philipphttps://support.mozilla.org/ta/questions/1120759#answer-871772<p>this won't affect your settings or customisations but would just make sure that there are no unintended additions to the firefox installation directory...
</p>Thanks for the reply, but a complete re-install is a bit too much. I can live with the issue for now2016-04-30T03:09:40-07:00gibbons368https://support.mozilla.org/ta/questions/1120759#answer-871769<p>Thanks for the reply, but a complete re-install is a bit too much. I can live with the issue for now.
</p>thank you, nothing obvious is showing up there unfortunately.
could you try a clean reinstall of fi2016-04-30T03:06:51-07:00philipphttps://support.mozilla.org/ta/questions/1120759#answer-871768<p>thank you, nothing obvious is showing up there unfortunately.
could you try a clean reinstall of firefox?:
</p>
<ul><li>download full firefox setup file from <a href="http://getfirefox.com" rel="nofollow">getfirefox.com</a>
</li><li>uninstall firefox on the machine
</li><li>manually delete all remaining files in the firefox program folder, which usually resides in <em>C:\Program Files (x86)\Mozilla Firefox\</em>
</li><li>reinstall firefox
</li></ul>{
"application": {
"name": "Firefox",
"version": "46.0",
"buildID": "20160421124000",
"2016-04-30T03:03:36-07:00gibbons368https://support.mozilla.org/ta/questions/1120759#answer-871767<p>{
</p><pre> "application": {
"name": "Firefox",
"version": "46.0",
"buildID": "20160421124000",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0",
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"supportURL": "<a href="https://support.mozilla.org/1/firefox/46.0/WINNT/en-US/" rel="nofollow">https://support.mozilla.org/1/firefox/46.0/WINNT/en-US/</a>",
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"privacy.sanitize.migrateFx3Prefs": true,
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},
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"info": {
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"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d 1.1"
}
},
"javaScript": {
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},
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"forceDisabled": 0
},
"libraryVersions": {
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"version": "4.12"
},
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"version": "3.22.3 Basic ECC"
},
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"version": "3.22.3"
},
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},
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}
},
"userJS": {
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},
"crashes": {
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"pending": 0
},
"extensions": [
{
"name": "Firefox Hello",
"version": "1.2.6",
"isActive": true,
"id": "loop@mozilla.org"
},
{
"name": "Multi-process staged rollout",
"version": "1.0",
"isActive": true,
"id": "e10srollout@mozilla.org"
},
{
"name": "Pocket",
"version": "1.0",
"isActive": true,
"id": "firefox@getpocket.com"
},
{
"name": "Trend Micro BEP Firefox Extension",
"version": "9.1.0.1035",
"isActive": false,
"id": "tmbepff@trendmicro.com"
},
{
"name": "Trend Micro Osprey Firefox Extension",
"version": "2.0.0.1083",
"isActive": false,
"id": "{BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}"
},
{
"name": "Trend Micro Toolbar",
"version": "9.0.0.1256",
"isActive": false,
"id": "{22181a4d-af90-4ca3-a569-faed9118d6bc}"
}
],
"experiments": []
</pre>
<p>}
</p>hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy th2016-04-30T02:58:28-07:00philipphttps://support.mozilla.org/ta/questions/1120759#answer-871764<p>hello, could you go to the firefox <em>menu ≡ &gt; help&nbsp;? &gt; troubleshooting information</em>, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
</p>