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Did you know the release notes on the new version do not call out issues with memory leak or Flash?

  • 10 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 23 views
  • Last reply by John99

Just read the release notes. Firefox has no known issues with memory leak or Flash not working correctly? I spent over 2 hours running all wonderful suggestions under the running slow label, which blamed it on users, to find my system was fine... twice in last 5 days. No mention of how flash quits randomly (works fine on the other browsers at same sites). I just wish I could figure out what I am doing wrong with secure sites randomly being blocked on firefox when the others do not have that issue and all the addresses are https. My fault again. I must be doing something wrong on a desktop that only affects firefox randomly... Shame on me.

Figured I would let you know that firefox has no issues... all my fault.

All Replies (10)

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

What's the error messages with https ?

Please list all the security related software used on the computer with full names and verions.

I know you are being sarcastic, but be aware that there are thousands of pending bugs of varying levels of importance in the bug tracking system. The release notes may highlight a couple new ones with high impact to let users know Mozilla is aware of them, but it's certainly not the place to look for known problems or solutions.

cor-el said

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this: See also:

cor-el said

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this: See also:

These are the solutions I have already done or checked twice now... Problem still exists... just said IRS.gov was not secure.... yeah! I know it is not your fault. You just have a check list to go through. I have done all of the suggested fixes. Most of them twice.

jscher2000 said

I know you are being sarcastic, but be aware that there are thousands of pending bugs of varying levels of importance in the bug tracking system. The release notes may highlight a couple new ones with high impact to let users know Mozilla is aware of them, but it's certainly not the place to look for known problems or solutions.

I would think bugs affecting website access - IRS.gov is unsecure! and memory leaks of users would be pretty high on the list of issues. They did find the time to post multiple shotgun... try these 6 things to fix each problem. 5 solutions that might work and one sentence telling us we are not the only ones with the issue might be a better way to expend support assets. Now it appears that there is no bug so the issue is with the user. Guess that is why new development is on Chrome's platform, not the firefox platform. Honesty is always appreciated when it comes to bugs we can understand that. Making it look like the issue is with the user, when a beta patch for the issue exists is just wrong. Thanks for the info though.

pineappleseller said

Problem still exists... just said IRS.gov was not secure.... yeah!

Not to be pedantic, but Firefox isn't commenting on whether the IRS site is secure, but whether your connection to the site is secure. If Firefox can't validate the certificate presented by the site, that can indicate that it isn't the genuine certificate but one auto-generated by your security software, by a proxy server, or by malware. Hopefully not the third one since IRS connections involve sensitive information...

I know you don't want to see generic copy/pastes but I need to get dinner so I can't customize it at the moment...

When you get untrusted connection errors for large numbers of secure sites, the problem usually is one of the following:

(1) Error in your system's date, time, or time zone, which throws off certificate validity checks. Sometimes allowing computers to use an internet-based time source can introduce this problem.

(2) Firefox not being set up to work with your security software that intercepts and filters secure connections. Products with this feature include Avast, BitDefender, Bullguard, ESET, and Kaspersky; AVG LinkScanner / SurfShield can cause this error on search sites.

(3) On Windows 10, Firefox not being set up to work with the parental control software Microsoft Family Safety. (To test by turning it off, see: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings)

(4) Malware on your system intercepting secure connections.

If you have any of those specific security products:

That would be the first thing to check. This support article will walk you through it: How to troubleshoot security error codes on secure websites.

If none of those ring a bell:

You could inspect a sample certificate to see whether that points to the culprit. If you want to try that now, here's how I suggest starting:

Load my test page at: https://jeffersonscher.com/res/jstest.php

You likely will get an error page. Expand the "Advanced" button and look for an Add Exception button.

Note: You don't need to complete the process of adding an exception -- I suggest not adding one until we know this isn't a malware issue -- but you can use the dialog to view the information that makes Firefox suspicious.

Click Add Exception, and the certificate exception dialog should open.

Click the View button. If View is not enabled, try the Get Certificate button first.

This should pop up the Certificate Viewer. Look at the "Issued by" section, and on the Details tab, the Certificate Hierarchy. What do you see there? I have attached a screen shot for comparison.

John99 said

What's the error messages with https ? Please list all the security related software used on the computer with full names and verions.

I have read and followed the suggested solutions as I stated in my question. Unless IRS.gov is not secure and other Https sites are no longer secure only with firefox those "solutions" do not work. If it happens randomly how can it be the users issue? Is firefox set up correctly but my desktop is magically checking and unchecking boxes totally at random which is causing this error or is it more likely the software has a bug and misses the settings in my desktop? Has to be one or the other. Since only firefox is affected my desktop, which is clean as a whistle from any virus or other issues according to Superanti spyware, kapersky, malware bytes and Microsoft security (no they are not all running at the same time, ran one at a time and yes they are updated) I can't imagine how my desktop is figuring out how to just affect firefox and not do it all the time in the background with out any keyboard strokes. Thanks for trying to help though.

jscher2000 said

pineappleseller said
Problem still exists... just said IRS.gov was not secure.... yeah!

Not to be pedantic, but Firefox isn't commenting on whether the IRS site is secure, but whether your connection to the site is secure. If Firefox can't validate the certificate presented by the site, that can indicate that it isn't the genuine certificate but one auto-generated by your security software, by a proxy server, or by malware. Hopefully not the third one since IRS connections involve sensitive information...

I know you don't want to see generic copy/pastes but I need to get dinner so I can't customize it at the moment...

When you get untrusted connection errors for large numbers of secure sites, the problem usually is one of the following:

(1) Error in your system's date, time, or time zone, which throws off certificate validity checks. Sometimes allowing computers to use an internet-based time source can introduce this problem.

(2) Firefox not being set up to work with your security software that intercepts and filters secure connections. Products with this feature include Avast, BitDefender, Bullguard, ESET, and Kaspersky; AVG LinkScanner / SurfShield can cause this error on search sites.

(3) On Windows 10, Firefox not being set up to work with the parental control software Microsoft Family Safety. (To test by turning it off, see: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings)

(4) Malware on your system intercepting secure connections.

If you have any of those specific security products:

That would be the first thing to check. This support article will walk you through it: How to troubleshoot security error codes on secure websites.

If none of those ring a bell:

You could inspect a sample certificate to see whether that points to the culprit. If you want to try that now, here's how I suggest starting:

Load my test page at: https://jeffersonscher.com/res/jstest.php

You likely will get an error page. Expand the "Advanced" button and look for an Add Exception button.

Note: You don't need to complete the process of adding an exception -- I suggest not adding one until we know this isn't a malware issue -- but you can use the dialog to view the information that makes Firefox suspicious.

Click Add Exception, and the certificate exception dialog should open.

Click the View button. If View is not enabled, try the Get Certificate button first.

This should pop up the Certificate Viewer. Look at the "Issued by" section, and on the Details tab, the Certificate Hierarchy. What do you see there? I have attached a screen shot for comparison.

Saw this and did it twice since Friday..... Thanks

pineappleseller said

Saw this and did it twice since Friday..... Thanks

And what were the results? Is Firefox successfully set up to work with Kaspersky so we can rule that out?

Sometimes in case of inexplicable breakage, the problem is corrupted program files, so if you haven't already tried it:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 45.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) For maximum plugin compatibility, choose the 32-bit version.

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder as follows:

(32-bit Firefox on 64-bit Windows)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(Other systems)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins

Sorry it must be frustrating to have many problems with your install and use of Firefox.

I know saying Firefox works fine for us does not help you directly.

I would think bugs affecting website access - IRS.gov is unsecure! and memory leaks of users would be pretty high on the list of issues. They did find the time to post multiple shotgun... try these 6 things to fix each problem. 5 solutions that might work and one sentence telling us we are not the only ones with the issue might be a better way to expend support assets.

We can only make best guesses as to why yours is going wrong in so many ways when ours does not. We can narrow down those potential reasons as you provide more information. We are not the ones getting error messages saying the IRS site is insecure. My Firefox connection to the IRS site does not generate any warning or error message from Firefox.

Yes other browsers may not give you such a message. But when you use Firefox something is apparently interfering with that connection.

In your position maybe I would like to find out why my connection to the IRS is not secure.

You have not yet even confirmed what the error message is. If you don't provide full & correct details we will probably be unable to help. The cause of the error message probably is some innocent interference from a well meaning security product.

You could just use another browser. Then you may never find out is it malicious software? or just security software monitoring your IRS information exchange?

It may help if you let us know the exact messages you get. It would also help if you say what security related software is used, providing us with the full names and versions.

  • So what is installed and potentially active please ?

You mentioned Kaspersky so jscher2000 was asking specifically about that and trying to specifically ask about

The advice to do the clean install is based on the presumption you followed those instructions, and still got error messages after sorting out Kaspersky.

  • Are you able to say exactly what you did do please ?
    & what did or did not happen ?
    with details of the error messages ?

I know we may seem to ask for a lot of details and you do say you have tried things but this is your first question thread on the IRS problem. I note that your last problem about your settings was solved by advice from cor-el


jscher2000 said

pineappleseller said
Saw this and did it twice since Friday..... Thanks

And what were the results? Is Firefox successfully set up to work with Kaspersky so we can rule that out?