This thread was archived. Please ask a new question if you need help.
Why does the latest version of firefox crash so much?
The attached crash log says it all. You've received all these crash logs. Wish I hadn't updated to the latest version as it is so unstable.
Doesn't look like the image will upload.
All Replies (5)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Here they are in all their glory. I submitted all these crashes when they appeared.
thanks, but could you please copy & paste these id's starting with bp- in text form into a reply here in the forum - manually transcribing those would be quite an effort...
ah, never mind - looking at the first report makes it clear that those crashes are unfortunately caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.
please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes
Report ID Date Submitted bp-825aa41b-d5fa-4984-ac8e-b38692160330 30/03/2016 21:20 bp-e3f2e193-c909-40c7-bb2a-ec2ee2160330 30/03/2016 21:19 bp-72c86efc-123c-45c5-8f83-2a42c2160329 29/03/2016 23:07 bp-7057278a-4ff7-4438-815a-6963a2160329 29/03/2016 19:47 bp-ad92fe95-d17f-4361-9ada-aa32d2160329 29/03/2016 19:46 bp-93f80a9a-65cb-4b35-8c7e-107be2160327 28/03/2016 01:49 bp-26ad5713-1e60-4d59-b42d-990822160327 27/03/2016 16:57 bp-2cbd2af6-c8d1-4794-9a90-d42652160327 27/03/2016 16:56 bp-84a080ac-c707-4deb-98e4-22f062160327 27/03/2016 11:35 9199784e-2200-4661-a0bb-b4b2effbbefb 26/03/2016 18:10 1c5b968d-ae48-4667-bd77-2dbb8af226dc 26/03/2016 18:10