Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox instantly crashing on certain websites

  • 10 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 60 views
  • Last reply by FredMcD

I've been running Firefox 43.0.4 without issue until today. For apparently no reason, it suddenly began crashing every time I tried accessing a particular website that I previously had no trouble loading at all (http://inara.cz). I can access the website in Safe Mode, but nothing else works--disabling addons, refreshing Firefox, clearing cache and cookies, turning off Hardware Acceleration all did nothing to fix the problem. As a test, I tried accessing the same website on Chrome and had no trouble loading it, so I'm led to believe that it's an isolated problem with Firefox.

I have experienced this same issue once before with Google as the culprit website on a previous version of Firefox, and the only way to fix it was to uninstall and reinstall the program. I'd really appreciate any help with this issue that (hopefully) won't require me to reinstall the program again. Thanks!

All Replies (10)

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

EDIT: Please see post below for submitted crash logs.

Vespyr மூலமாக திருத்தப்பட்டது

Updated crash log with submitted reports.

bp-65d800cf-c467-4b5c-8f69-7d7692160124 1/24/2016 12:17 PM bp-0fccdad6-d973-4438-b552-9d3f12160124 1/24/2016 12:17 PM bp-3db4389f-b9d2-47cb-b81d-a756b2160124 1/24/2016 12:17 PM bp-a3d20977-1846-43e4-aa7e-ee6ed2160124 1/24/2016 12:16 PM bp-7ac45330-b8b4-4887-b77e-8e5472160124 1/24/2016 12:16 PM bp-2c13cd77-576f-4231-a943-806bf2160124 1/24/2016 12:16 PM bp-a5b7d69a-9fbf-4147-b992-47c8d2160124 1/24/2016 12:16 PM bp-a593f5a5-d467-4a75-b99e-d92c02160124 1/24/2016 12:16 PM bp-289e9af7-f03e-465e-87b9-6bd602160124 1/24/2016 12:16 PM bp-852b4ea8-474d-43e3-a89e-c17e52160124 1/24/2016 12:16 PM bp-a00b257d-4398-498e-a3c1-fb39d2160124 1/24/2016 12:16 PM bp-fe8434d0-7dba-46cd-a228-531822160124 1/24/2016 12:16 PM bp-1901b71c-232f-42fd-8540-d668b2160124 1/24/2016 12:16 PM bp-e5eab228-f60f-4d6f-921d-723bf2160124 1/24/2016 12:16 PM bp-d75bcbdf-8f56-4c63-aec3-164382160124 1/24/2016 12:16 PM bp-949b48c2-84e1-4980-b353-41af42160124 1/24/2016 12:15 PM bp-a85a29c4-f37d-4879-abb1-097a12160124 1/24/2016 12:15 PM bp-37ae7cde-01f3-4793-9ece-a77422160124 1/24/2016 12:15 PM bp-e68e64c1-18f7-4524-9c34-a53252160124 1/24/2016 12:15 PM bp-2d7a253e-d459-41fd-b6da-5dfab2160124 1/24/2016 12:15 PM bp-65df225e-9f51-4fcc-97ce-23b702160124 1/24/2016 12:15 PM bp-f6e229ae-2cae-48cb-83bf-335fc2160124 1/24/2016 12:15 PM bp-556c2d91-8229-4bfc-8b4a-9e49c2160124 1/24/2016 12:15 PM bp-7d63c206-add8-42ba-a0fa-65f432160124 1/24/2016 12:15 PM bp-42c8a58c-0d42-4317-8cff-b05a62160124 1/24/2016 12:15 PM bp-1357af20-1db4-4931-bf98-3009f2160124 1/24/2016 12:15 PM bp-b615a208-c7f2-4073-a694-96af62160124 1/24/2016 12:15 PM bp-53bf00b0-1e84-4c47-8b21-7075b2160124 1/24/2016 12:15 PM bp-4fbf30f6-425a-4b15-b486-d3e622160124 1/24/2016 12:15 PM bp-51439e1a-f47b-4f31-92e6-dbe8c2160124 1/24/2016 1:22 AM bp-c1f6e25d-cdcb-453e-b708-1041f2160124 1/24/2016 1:19 AM b0729f50-542d-41f6-8f71-ef3ef9b14e9a 1/24/2016 12:20 AM bp-15340cfa-57ec-4a82-a38b-182ce2160124 1/23/2016 11:26 PM bp-9b13f855-2a42-4d41-a89f-ff8422160124 1/23/2016 11:15 PM bp-ba3684a2-3617-4a7e-b4d7-f316e2160124 1/23/2016 11:11 PM bp-d89654d5-5fe0-4554-8ea3-97c662160124 1/23/2016 11:10 PM bp-cdb65163-f241-4bf1-9fdb-29c0d2160124 1/23/2016 11:03 PM bp-040e0b36-4c0e-4deb-8949-3d0ed2160124 1/23/2016 10:44 PM bp-84aff6d2-65e7-4929-aae3-b28d32160124 1/23/2016 10:42 PM bp-f5c4c1fe-a1eb-4f63-8f3f-75b422160123 1/23/2016 6:02 PM bp-7a482ccd-47a6-4182-b73e-171cf2160123 1/23/2016 6:00 PM bp-b98db1bc-986a-43fd-b91a-2571d2160123 1/23/2016 6:00 PM bp-4ba591ac-5236-4a89-859d-af49d2160123 1/23/2016 5:59 PM

cor-el மூலமாக திருத்தப்பட்டது

FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report.

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10586

Signature nsCSSFrameConstructor

IPSEng32.dll = Symantec Intrusion Detection

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1140198 RESOLVED FIXED Crash [@ nsCSSFrameConstructor::WipeContainingBlock] with display:contents

291902 VERIFIED FIXED Crash [@ nsCSSFrameConstructor::WipeContainingBlock] with path:hover {display:block}

I've now updated my last post with all the missing reports that I'd forgotten to submit earlier--sorry about that.

I'm currently running the AMD 16.1 Hotfix driver, which is the most recent version as far as I'm aware. What exactly is causing the crash? I see Symantec mentioned. Is that .dll something I should be worried about?

Thanks again for the help.

Vespyr மூலமாக திருத்தப்பட்டது

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

Hi Cor-El,

Thanks for the suggestions. My Flash is up-to-date and I haven't had trouble with it on Firefox or my other browsers, so I'm not sure it's the cause, though I've tried the options you've listed just in case they help. I've also already disabled hardware acceleration in Firefox.

Today I'm no longer experiencing the crashes on the website in question, but it's likely it will probably happen again. Have you been able to identify the cause from the crash logs? Is it Flash or Norton antivirus?

Thanks for the help.

bp-3db4389f-b9d2-47cb-b81d-a756b2160124

Signature F1398665248

Process Type plugin Shockwave Flash Version: 20.0.0.267

Attention Sumo's there are 30 related bug reports


Update your Flash Player Version 20.0.0.286
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-0fccdad6-d973-4438-b552-9d3f12160124 bp-65d800cf-c467-4b5c-8f69-7d7692160124 bp-a3d20977-1846-43e4-aa7e-ee6ed2160124 bp-7ac45330-b8b4-4887-b77e-8e5472160124 bp-2c13cd77-576f-4231-a943-806bf2160124 bp-a5b7d69a-9fbf-4147-b992-47c8d2160124 bp-a593f5a5-d467-4a75-b99e-d92c02160124 bp-289e9af7-f03e-465e-87b9-6bd602160124

Signature nsCSSFrameConstructor