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ஆதரவு மன்றம்

Why can't i use Google?

  • 5 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by christ1
பதிவிடப்பட்டது

Hello, I'm having problems using Google (https://www.google.co.uk/). It comes up with a error message which says this: (Error code: sec_error_unknown_issuer)

Here is what it fully says:

This Connection is Untrusted

You have asked Firefox to connect securely to www.google.co.uk, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

^ Technical Details

www.google.co.uk uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer)


I have also added a picture / screenshot to help. Please could someone help as I need Google. Kind regards, William

Hello, I'm having problems using Google (https://www.google.co.uk/). It comes up with a error message which says this: (Error code: sec_error_unknown_issuer) Here is what it fully says: This Connection is Untrusted You have asked Firefox to connect securely to www.google.co.uk, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate. ^ Technical Details www.google.co.uk uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer) I have also added a picture / screenshot to help. Please could someone help as I need Google. Kind regards, William
Attached screenshots

WilliamGB மூலமாக திருத்தப்பட்டது

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

கூடுதல் தகவல்

Scribe 736 தீர்வுகள் 3518 பதில்கள்
பதிவிடப்பட்டது

Hi, sorry to hear you are having a problem, please see - "This Connection is Untrusted" error message appears - What to do.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Hi, sorry to hear you are having a problem, please see - [["This Connection is Untrusted" error message appears - What to do]]. ''If your question is resolved by this or another answer, please take a minute to let us know. Thank you.''
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hello Scribe, I have just tried everything on that website but it still won't let me on Google. Thanks for your reply, William

Hello Scribe, I have just tried everything on that website but it still won't let me on Google. Thanks for your reply, William
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Here is some extra information- I am unable to connect to these as well: - Yahoo - DuckDuckGo

Only Bing works

Here is some extra information- I am unable to connect to these as well: - Yahoo - DuckDuckGo Only Bing works
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Does anyone have an answer?

Does anyone have an answer?
christ1
  • Top 25 Contributor
2206 தீர்வுகள் 16145 பதில்கள்
பதிவிடப்பட்டது

Can you open https://www.google.co.uk with Internet Explorer? If so, please inspect the certificate you get and determine the issuer and the certification path. You can do that by clicking the lock symbol at the right of the URL bar. Please provide screenshots of your findings. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Can you open https://www.google.co.uk with Internet Explorer? If so, please inspect the certificate you get and determine the issuer and the certification path. You can do that by clicking the lock symbol at the right of the URL bar. Please provide screenshots of your findings. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem