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Firefox fails at start

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by FredMcD

Crash ID: bp-e9ad1637-6e6c-48a1-a410-c80e52151210

All Replies (2)

hi, thanks but this crash id seems to be related to a crash of the silverlight plugin and may not give a good indication about current issues with firefox crashing during startup.

Please perform the following steps to try and give us a couple more crash report IDs, that might help us find out more about the cause of the crash at startup.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 +++++++++++++++++++++++++++++++++++++++ Process Type plugin Silverlight Plug-In Version: 5.1.30514.0


Update Microsoft Silverlight

https://www.microsoft.com/getsilverlight/get-started/install/default.aspx Silverlight 5 (5.1.40728.0)

https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight

http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx