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My thunderbird set doesn't start; prompts a new setup - address book is fine?

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  • Last reply by Toad-Hall

When I start TB it prompts me to set-up and e-mail address. Can I restore from a previous profile? The address book is not affected. I was approaching the 90% e-mail capacity. Thanks Bowen

When I start TB it prompts me to set-up and e-mail address. Can I restore from a previous profile? The address book is not affected. I was approaching the 90% e-mail capacity. Thanks Bowen

All Replies (3)

re :When I start TB it prompts me to set-up and e-mail address.

This sounds like TB has lost track of your profile folder name and has created a new one.

check to see if this has occurred.

the 'AppData' folders are hidden by default. Make hidden files and folders visible:

In Thunderbird Help > Troubleshooting Information click on 'show folder' button a new window opens showing the contents of your thunderbird profile folder name. It might be here: C:\Users\User Account name\AppData\Roaming\Thunderbird\Profiles\'Profile name'\ a default profile folder name will be called 'xxxxxxxx.default' where the x's are letters and numbers. click on the 'Profiles' folder - see image below as aid In the example image, it shows I have one profile folder and I'm open on that folder. How many Profiles are listed ?

If there are two, then the emails are likely to still be there.

Info on how to recover a lost profile:

My Calendar events are also lost. Do you know how I can restore them? Thx

In your profile folder name (xxxxxxxx.default): There should be a folder called: calendar-data In the 'calendar-data' folder, there should be a file called local.sqlite.

You may also see this file in the profile folder name storage.sdb It is the Internal calendar data (in SQLite format) if you use the Lightning extension. Its been replaced by 'local.sqlite' but is still maintained for compatibility in case you switch between different Thunderbird+Lightning versions.