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Starting with Ffx 35.0 Amazon prime+arrow and product review stars graphics do not print. Reinstalling v34.0.5 or earlier corrects. No change with safe mode.

  • பதில்கள் இல்லை
  • 1 இந்த பிரச்சனை உள்ளது
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Background - This problem occurs on a laptop running Winxp with a networked Kyocera FS1900N printer. The problem also occurs on a netbook running Win7 with the same networked Kyocera FS1900N printer.

Problem - Starting with Firefox 35.0 Amazon graphics, such as the prime arrow and word prime and the product review stars, do not print. This continues to be a problem up to the current Firefox release. At any time I can reinstall v34.0.5 or earlier and the graphics will print. The problem is not corrected by running Firefox in safe mode. There is no change if I use a current or 5 year printer driver. Again, reinstalling v34.0.5 or earlier corrects the printing problem so, on the surface, it clearly implies that a change to Firefox causes this problem. I would very much like to fix this and use the latest Firefox version.

Below is the troubleshooting info for v34.0.5 (if its worth anything):

{

 "application": {
   "name": "Firefox",
   "version": "34.0.5",
   "userAgent": "Mozilla/5.0 (Windows NT 5.1; rv:34.0) Gecko/20100101 Firefox/34.0",
   "supportURL": "https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.frecency_experiment": 1,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.link.open_newwindow.restriction": 0,
   "browser.places.smartBookmarksVersion": 7,
   "browser.search.useDBForOrder": true,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20141126041045",
   "browser.sessionstore.restore_hidden_tabs": true,
   "browser.sessionstore.interval": 120000,
   "browser.sessionstore.max_tabs_undo": 31,
   "browser.startup.homepage_override.mstone": "34.0.5",
   "browser.startup.homepage_override.buildID": "20141126041045",
   "browser.tabs.warnOnClose": false,
   "browser.tabs.onTop": false,
   "browser.tabs.tabMinWidth": 16,
   "browser.tabs.selectOwnerOnClose": false,
   "browser.tabs.drawInTitlebar": false,
   "browser.tabs.closeWindowWithLastTab": false,
   "browser.tabs.animate": false,
   "browser.urlbar.suggest.history": false,
   "browser.urlbar.autocomplete.enabled": false,
   "browser.urlbar.suggest.openpage": false,
   "browser.urlbar.suggest.bookmark": false,
   "dom.disable_beforeunload": true,
   "dom.max_script_run_time": 0,
   "dom.max_chrome_script_run_time": 0,
   "dom.apps.reset-permissions": true,
   "dom.disable_open_during_load": false,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "34.0.5",
   "font.minimum-size.x-western": 12,
   "font.size.variable.x-western": 14,
   "font.size.fixed.x-western": 12,
   "font.internaluseonly.changed": true,
   "general.autoScroll": false,
   "gfx.blacklist.hardwarevideodecoding": 3,
   "gfx.blacklist.direct2d": 3,
   "gfx.blacklist.webgl.angle": 3,
   "gfx.driver-init.appVersion": "41.0.2",
   "gfx.blacklist.dxva": 3,
   "gfx.blacklist.suggested-driver-version": "6.1400.1000.5218",
   "gfx.blacklist.layers.opengl": 3,
   "gfx.blacklist.webrtc.hw.acceleration": 3,
   "gfx.blacklist.stagefright": 3,
   "gfx.driver-init.deviceID": "0x3582",
   "gfx.blacklist.webgl.opengl": 3,
   "gfx.driver-init.driverVersion": "6.13.1.3413",
   "gfx.driver-init.status": 2,
   "gfx.blacklist.layers.direct3d9": 3,
   "gfx.direct2d.disabled": true,
   "gfx.blacklist.layers.direct3d10-1": 3,
   "gfx.blacklist.webgl.msaa": 3,
   "gfx.blacklist.direct3d11angle": 3,
   "gfx.driver-init.feature-d3d11": true,
   "gfx.blacklist.layers.direct3d11": 3,
   "gfx.driver-init.feature-d2d": false,
   "gfx.blacklist.layers.direct3d10": 3,
   "layers.acceleration.disabled": true,
   "media.gmp-gmpopenh264.lastUpdate": 1445902195,
   "media.hardware-video-decoding.failed": true,
   "media.gmp-gmpopenh264.version": "1.3",
   "media.gmp-manager.lastCheck": 1445902195,
   "media.gmp-manager.buildID": "20150826023504",
   "network.predictor.cleaned-up": true,
   "network.http.response.timeout": 0,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 53227,
   "places.database.lastMaintenance": 1445884367,
   "plugin.state.npdrmv": 0,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "plugin.state.nppdf": 0,
   "plugin.state.npqtplugin": 0,
   "plugin.state.npwmsdrm": 0,
   "plugin.state.flash": 0,
   "privacy.clearOnShutdown.history": false,
   "privacy.sanitize.sanitizeOnShutdown": true,
   "privacy.clearOnShutdown.sessions": false,
   "privacy.clearOnShutdown.cookies": false,
   "privacy.sanitize.migrateFx3Prefs": true,
   "privacy.clearOnShutdown.formdata": false,
   "privacy.clearOnShutdown.downloads": false,
   "storage.vacuum.last.index": 1,
   "storage.vacuum.last.places.sqlite": 1445797525
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": true,
   "numAcceleratedWindowsMessage": [
     "tryNewerDriver",
     "6.1400.1000.5218"
   ],
   "adapterDescription": "Intel(R) 82852/82855 GM/GME Graphics Controller-0",
   "adapterVendorID": "0x8086",
   "adapterDeviceID": "0x3582",
   "adapterSubsysID": "00000000",
   "adapterRAM": "Unknown",
   "adapterDrivers": "ialmrnt5",
   "driverVersion": "6.13.1.3413",
   "driverDate": "12-30-2002",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "0.0.0.0",
   "direct2DEnabledMessage": [
     "tryNewerDriver",
     "6.1400.1000.5218"
   ],
   "webglRendererMessage": [
     "tryNewerDriver",
     "6.1400.1000.5218"
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.7",
     "version": "4.10.7"
   },
   "NSS": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.17.2",
     "version": "3.17.2"
   },
   "NSSSSL": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "CoLT",
     "version": "2.6.5.1-signed",
     "isActive": true,
     "id": "{e6c4c3ef-3d4d-42d6-8283-8da73c53a283}"
   },
   {
     "name": "Cookies Manager+",
     "version": "1.5.2.1-signed",
     "isActive": true,
     "id": "{bb6bc1bb-f824-4702-90cd-35e2fb24f25d}"
   },
   {
     "name": "Copy Plain Text 2",
     "version": "1.3.2.1-signed",
     "isActive": true,
     "id": "copyplaintext@teo.pl"
   },
   {
     "name": "Customizable Shortcuts",
     "version": "0.6.2.1-signed",
     "isActive": true,
     "id": "customizable-shortcuts@timtaubert.de"
   },
   {
     "name": "Myibidder (Myibay) Bid Sniper for eBay",
     "version": "1.3.7.1-signed",
     "isActive": true,
     "id": "firefox1@myibay.com"
   },
   {
     "name": "pdfit",
     "version": "1.15.1-signed",
     "isActive": true,
     "id": "service@touchpdf.com"
   },
   {
     "name": "Print Edit",
     "version": "15.10",
     "isActive": true,
     "id": "printedit@DW-dev"
   },
   {
     "name": "Print pages to PDF",
     "version": "0.5.0.2",
     "isActive": true,
     "id": "printPages2Pdf@reinhold.ripper"
   },
   {
     "name": "printpdf",
     "version": "0.76.1-signed",
     "isActive": true,
     "id": "printpdf@pavlov.net"
   },
   {
     "name": "QuickJava",
     "version": "2.0.4.1-signed",
     "isActive": true,
     "id": "{E6C1199F-E687-42da-8C24-E7770CC3AE66}"
   },
   {
     "name": "Restart",
     "version": "1.2.7",
     "isActive": true,
     "id": "Restart@schuzak.jp"
   },
   {
     "name": "Session Manager",
     "version": "0.8.1.6.1-signed",
     "isActive": true,
     "id": "{1280606b-2510-4fe0-97ef-9b5a22eafe30}"
   },
   {
     "name": "Squared Australis Tabs",
     "version": "1.4.1.1-signed",
     "isActive": true,
     "id": "squaredaustralistabs@haven667"
   },
   {
     "name": "Tab Mix Plus",
     "version": "0.4.1.6.1-signed",
     "isActive": true,
     "id": "{dc572301-7619-498c-a57d-39143191b318}"
   },
   {
     "name": "TabGroups Manager",
     "version": "2014.12.21.005",
     "isActive": true,
     "id": "{ca526f8b-9e0a-4756-9077-19d6f3e64ea8}"
   },
   {
     "name": "Troubleshooter",
     "version": "1.1a.1-signed",
     "isActive": true,
     "id": "troubleshooter@mozilla.org"
   },
   {
     "name": "Classic Theme Restorer",
     "version": "1.3.4",
     "isActive": false,
     "id": "ClassicThemeRestorer@ArisT2Noia4dev"
   }
 ],
 "experiments": []

}

Attached screenshots