Can't open Firefox; I instantly get a message that I must restart or close Firefox. க்கான சமீபத்திய பதில்கள்https://support.mozilla.org/ta/questions/10893492015-10-19T00:48:12-07:00Product Firefox
Version 41.0.2
Release Channel release
OS Windows NT
OS Version 6.1.7601 Servic2015-10-19T00:48:12-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1089349#answer-795729<p>Product Firefox
Version 41.0.2
</p><p>Release Channel release
OS Windows NT
OS Version 6.1.7601 Service Pack 1
</p><p>The crash report flagged these programs;
</p><p>bp-1d031a5f-029e-44ab-8d2a-8aed52151018
</p><p>Kernel32.dll = Microsoft
</p><p>ntdll.dll = Microsoft
</p><p>IPSEng32.dll = Symantec Intrusion Detection
</p><p>Related Bugs
1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents&lt;T&gt; with freecorder app
++++++++++++++++++++++++++++++++++++++++++++
bp-0f12f58c-56d3-4cc1-940b-f72372150929
</p><p>FLVSrvLib.dll = Applian Technologies = Freecorder
</p><p>NlsLexicons0009 = Microsoft® Windows
</p><p>IPSEng32.dll = Symantec Intrusion Detection
</p><p>icudt52.dll = International Components for Unicode
++++++++++++++++++++++++++++++++++++++++++++++++++
bp-0af48855-668b-4c32-95fe-1a1222150927
</p><p>msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
</p><p>IPSEng32.dll = Symantec Intrusion Detection
</p>
<hr>
<p>Remove Freecorder from your system
</p><p>Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: <a href="https://support.microsoft.com/en-us/kb/929833" rel="nofollow">https://support.microsoft.com/en-us/kb/929833</a>
</p><p>See if there are updates for your graphics drivers
<a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</p>Crash ID: bp-0af48855-668b-4c32-95fe-1a1222150927
Crash ID: bp-0f12f58c-56d3-4cc1-940b-f72372150929
2015-10-18T11:52:06-07:00JohnPaulGeorgeRingohttps://support.mozilla.org/ta/questions/1089349#answer-795583<p>Crash ID: bp-0af48855-668b-4c32-95fe-1a1222150927
Crash ID: bp-0f12f58c-56d3-4cc1-940b-f72372150929
Crash ID: bp-1d031a5f-029e-44ab-8d2a-8aed52151018
Crash ID: bp-5ba8a211-dafd-40aa-b10e-5ccd22151005
Crash ID: bp-5fc08dcb-255f-43c4-b329-423c32151005
Crash ID: bp-6af16449-e046-4c74-a776-5a69d2151005
Crash ID: bp-8b41cd05-3162-4f76-ac6f-435952151018
</p>If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org2015-10-18T04:13:38-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1089349#answer-795410<p>If you can't get Firefox to open, you will have to do this the hard way.
<strong><a href="https://support.mozilla.org/en-US/kb/mozillacrashreporter" rel="nofollow">https://support.mozilla.org/en-US/kb/mozillacrashreporter</a></strong>
Open the file browser / explorer on your computer. <strong>Note:</strong> You may have to
enable <strong>Show Hidden Folders / Files.</strong> Enter this in the address bar;
</p><p> <strong>Windows:</strong> %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
<strong>Win 7/Vista:</strong> C:\Users\<strong>&lt;username&gt;</strong>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
<strong>Win XP/2000:</strong> C:\Documents and Settings\<strong>&lt;username&gt;</strong>\Application Data\Mozilla\Firefox\Crash Reports\submitted
</p><p> <strong>Mac OS:</strong> /Users/<strong>&lt;username&gt;</strong>/Library/Application Support/Firefox/Crash Reports/submitted
<strong>Linux:</strong> /home/<strong>&lt;username&gt;</strong>/.mozilla/firefox/Crash Reports/submitted
</p><p>Copy the last <strong>5-7 Recent File Names</strong> in the folder.
Post the information in the reply box below.
</p>could you also try step 2 (Prevent auto-startup) from jscher2000's reply at
https://support.mozilla.2015-10-18T01:59:04-07:00philipphttps://support.mozilla.org/ta/questions/1089349#answer-795374<p>could you also try step 2 (Prevent auto-startup) from jscher2000's reply at
<a href="https://support.mozilla.org/en-US/questions/1088693#answer-794082" rel="nofollow">https://support.mozilla.org/en-US/que.../1088693#answer-794082</a>&nbsp;?
</p>I removed them, but still the same problem. Here is the most recent report from the crash:
Availabl2015-10-18T01:43:57-07:00JohnPaulGeorgeRingohttps://support.mozilla.org/ta/questions/1089349#answer-795369<p>I removed them, but still the same problem. Here is the most recent report from the crash:
</p><p>AvailablePageFile: 14448701440
AvailablePhysicalMemory: 6159253504
AvailableVirtualMemory: 4140503040
BlockedDllList:
BlocklistInitFailed: 1
BreakpadReserveAddress: 336920576
BreakpadReserveSize: 67108864
BuildID: 20151014143721
CrashTime: 1445182757
InstallTime: 1445135376
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 5977
StartupTime: 1445182756
SystemMemoryUsePercentage: 26
Throttleable: 1
TotalPageFile: 16840388608
TotalPhysicalMemory: 8421134336
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 41.0.2
</p><p>This report also contains technical information about the state of the application when it crashed.
</p>hi, looking at your crash report at https://crash-stats.mozilla.com/report/index/1d031a5f-029e-44ab-2015-10-18T00:35:40-07:00philipphttps://support.mozilla.org/ta/questions/1089349#answer-795359<p>hi, looking at your crash report at <a href="https://crash-stats.mozilla.com/report/index/1d031a5f-029e-44ab-8d2a-8aed52151018" rel="nofollow">https://crash-stats.mozilla.com/report/index/1d031a5f-029e-44ab-8d2a-8aed52151018</a> it appears that this startup crash caused by external software on the computer.
please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.
</p>Unfortunately, I can't even open it in Safe Mode. I held the Shift key down, clicked on the Firefox2015-10-17T23:59:24-07:00JohnPaulGeorgeRingohttps://support.mozilla.org/ta/questions/1089349#answer-795348<p>Unfortunately, I can't even open it in Safe Mode. I held the Shift key down, clicked on the Firefox icon, and I instantly get the Mozilla Crash Reporter screen.
</p>Start Firefox in Safe Mode {web Link} by holding down the <Shift> (Mac Options) key, and the2015-10-17T14:44:50-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1089349#answer-795277<p>Start <strong><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Firefox in Safe Mode</a></strong> {web Link} by holding down the <strong>&lt;Shift&gt;<br> <em>(Mac Options)</em> </strong> key, and then starting Firefox. Is the problem still there?
</p><p>While still in Safe Mode,
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.<strong> Note:</strong> If any reports do not
have <strong>BP</strong> in front of the numbers/letters, click it and select <strong>Submit</strong>.
</p><p>The crash report is several pages of data.
We need the report numbers to see the whole report.
</p><p>Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong> crash reports, and
<strong>copy</strong> them. Now go to the reply box below and <strong>paste</strong> them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-06-04-07-10-50-73db6f.png" alt="aboutcrashesFx29" width="500">
</dt></dl>